All Content tagged with Call Center Operations

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In my Amazon Connect flow, I can get queue time based on the Queue metrics block and be able to play it to the customer. But how can I play the updated/refreshed queue time every 2 minutes and entice...
2
answers
0
votes
133
views
asked 5 months ago
My toll free number not working .this number was assign to me but after 20 days of using this number its not working after one ring it start giving tone any one can help me in this so please help me I...
1
answers
0
votes
280
views
asked 9 months ago
Hi Team, we have a strange situation where users are complaining when SSO password is about to expire lets say in 10 days , CCP will stop loading and throws the error ECUI failed to login . backgroun...
2
answers
0
votes
618
views
asked 10 months ago
I have claimed a first US phone number (DID) for the instance but not able to make the incoming/outgoing call. ![Enter image description here](/media/postImages/original/IMY9l-aPbzQbe4UK-4Fe3BzQ) ![E...
1
answers
0
votes
223
views
asked 10 months ago
We have a caller who is spamming our center with calls, and need the steps to block that particular number from being able to reach our IVR.
1
answers
0
votes
660
views
asked a year ago
We can make use of the Amazon Connect CTI adapter with the Salesforce. So calls can be answered by the Connect & the ticket creation and details will be pulled from the Salesforce. I understand if a c...
1
answers
0
votes
767
views
profile picture
asked a year ago
Hi all, I've created an Amazon Connect instance and integrated with a Salesforce instance. I downloaded the Amazon connect lambda package and enabled call recording and transcripts and sentiment analy...
2
answers
0
votes
1.5K
views
asked a year ago
Hi there, I'm a integrator and I trying to port a phone number from France to AWS Voice. We created a ticket to AWS support few weeks age, but considering the timeline to port officially the phone, ...
1
answers
0
votes
403
views
asked a year ago
I have enabled the retaining of the available status time when making outbound calls. However I want to ensure agents cannot switch to a custom status such as "break or training" then switch back to a...
2
answers
0
votes
376
views
asked a year ago
Hi Team, We have an IVR setup implemented using Amazon Connect and we also have enabled data streaming using Amazon Kinesis. I'm looking for a feasibility for speech to speech translation in a real ti...
1
answers
0
votes
669
views
asked a year ago
2
answers
0
votes
433
views
asked 2 years ago
Amazon currently owns the domain "upnext.com" but it is inactive, who should I contact to speak about purchasing it? Or how would I go about asking Amazon to relinquish the domain?
1
answers
0
votes
690
views
asked 2 years ago
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