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All Content tagged with Support Case

In the AWS Management Console, you can create three types of customer cases in AWS Support: Account and billing support, service limit increases, and technical support.

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Our AWS account was suspended because some actions requested were not resolved in time. Amazon Web Services wrote on: Thu Nov 20 2025, 21:41:14 GMT+0100 **Hello,* *We are following up with you as y...
2
answers
0
votes
33
views
asked 4 days ago
Need help with AWS account restoration failure. Here's the timeline: Received billing suspension notice with 4-hour automatic restoration promise Made payment immediately 24+ hours later:...
2
answers
0
votes
30
views
asked 4 days ago
This article shows you how to request Amazon Elastic Compute Cloud (Amazon EC2) port 25 configuration modifications and simulated events testing requests in the AWS Support Center. This article is spe...
Hello AWS Support Team, I hope you are doing well. I am following up on my support case ID: *************** with the subject “Request for Refund for Accidental AWS Business Support Charge.” The case...
1
answers
0
votes
32
views
asked 17 days ago
My support case (***************) hasn't been resolved or even acknowledged in any meaningful way in 15 days. After 7 days I requested the issue be "escalated" and was assured it would be resolved qui...
Accepted AnswerSupport Case
4
answers
0
votes
62
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asked 23 days ago
Hi all, I’m hoping someone from AWS can help expedite this, as I’m currently blocked from deploying our application. We recently created a new AWS Organization to host our web application. The setup...
6
answers
0
votes
57
views
asked 24 days ago
Hello, I am a 22-year-old student from Panama." • "I made an honest mistake while using SageMaker Canvas for a project. I did not realize it was still running." • "I now have a $924.06 bill (Bill ID: ...
2
answers
0
votes
84
views
asked a month ago
I have an AWS account that's been in use for months with many use cases for Lambda. I have a limit on the amount of memory we can use in a function of 3008, which appears to be the default for new acc...
4
answers
0
votes
87
views
asked a month ago
Receive this message on setting up CloudFront "Your account must be verified before you can add new CloudFront resources. To verify your account, please contact AWS Support (https://console.aws.amazon...
3
answers
0
votes
47
views
asked a month ago
Hello, we recently upgraded our AWS Support plan from Basic to Developer Support for our organization. It's been 2 days but we still did not get any confirmation email regarding support tier upgrade. ...
1
answers
0
votes
48
views
asked a month ago
Account Verification Failure - Multiple Unassigned Support Cases I've been trying to complete AWS account verification for the past 3 days and am completely blocked from accessing any AWS services. D...
5
answers
0
votes
116
views
asked a month ago
Hello AWS Community, I urgently need guidance on how to escalate a support case that has been unassigned for 5 days. Background: I accidentally overused AWS Location Service while working on the AWS...
1
answers
-1
votes
54
views
asked 2 months ago
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