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All Content tagged with Support Case
In the AWS Management Console, you can create three types of customer cases in AWS Support: Account and billing support, service limit increases, and technical support.
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I submitted my Support Case three days ago, but it's still in an "unassigned" state. My Support Case ID is: ***************. Please help me resolve this issue as soon as possible! Also,there is anothe...
Hello, my account was flagged for a risk intrusion on February 5, 2026, due to network reasons. I received an email alert and promptly logged into my account to respond. According to the case requirem...
I have been using AWS support since years and never saw something like that. A second case going into a black hole, is support exitent, what is going on?
My understanding is that all AWS customers, including Basic Support, have 24x7 access to billing support. I am wondering how long it typically takes for my billing-related support case to get assistan...
Hello AWS Community,
I am a student currently using AWS for learning and academic purposes.
I would like to ask for guidance on how to properly escalate a billing support case.
I opened a billing ca...
removed due to AI generated answer
Hi, I have a technical support ticket that is still unassigned after 7 days!!! It relates to billing and I sent it through the support center. This is incredibly worrying and even though it is well-c...
Hi,
Found a similar question from 2 years ago [Unable to respond to AWS email](https://repost.aws/questions/QU9U88T8RWRJyQQvqEXpdsFQ/unable-to-respond-to-aws-email) that didn't have a resolution.
I ...
Team,
I have an AWS support case (*************) that was transferred from one department to another, and remains unassigned after 5+ days.
Is this normal?
Time is a factor, please accept my sincerest...
asked 14 days ago
Hi everyone, I am a begineer in AWS and was following some courses in youtube. In this process, I noticed that I have $300+ dues to be paid although I made sure to close all the instances (It was due ...
@awscloud Locked out of AWS account for 14+ days after creating an AWS Builder ID using the same email as the root user. Emails with verification codes not arriving to root user email address. Support...
Hello,
I am requesting assistance with a stalled SES quota increase. My support case (Case ID: ***************) was marked as "Resolved," yet I have not received a functional response or the request...