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All Content tagged with Amazon Connect Outbound Campaigns
Create high volume ML-powered outbound campaigns in just a few clicks.
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We're building an agentless outbound campaign in Amazon Connect. In the Journey flow, we have a Custom action block that invokes a Lambda function. The lambda receives a batch of customer profiles, ca...
I am using Amazon Connect Campaigns with Customer Profiles and Message Templates (Handlebars helpers). I need to display a list of add-ons in an email. Will be using these templates for Outbound Campa...
I’m using an Amazon Connect outbound journey with a Custom action (Lambda) followed by a Check attributes block.
The Lambda returns customer data, and I’m trying to branch the journey based on the va...
I am new to Amazon connect. I have setup an Amazon Connect Outbound campaign using Recipient as Customer Event and selected Source as S3
Event defined as Zipcode is NY
I have uploaded the CSV fi...
Hello,
I have integrated Salesforce with Amazon Connect Customer Profiles. I have a custom Salesforce field `Prior__c` that is mapped to `Attributes.Prior` in my Customer Profiles object mapping.
Gunasekaran, MakendranEXPERT
published 5 months ago0 votes587 views
This guide explains how to programmatically create Amazon Connect Outbound Campaigns using AWS APIs. Since Campaign Flows (Type: CAMPAIGN) cannot be created through the UI, this article provides a com...
Gunasekaran, MakendranEXPERT
published 7 months ago0 votes581 views
Step-by-step guide for AWS administrators to programmatically upload CSV data and create customer segments in Amazon Connect Customer Profiles. Covers the complete 5-step API workflow with CLI command...
i m trying to use outbound whisper flow in amazon connect, will it play message to agent or only for customer, what other things i can do with outbound whisper flow?
I’m running an outbound campaign in Amazon Connect, sourcing contacts from Customer Profiles.
I’ve added phone numbers into the profile objects under the fields MobilePhoneNumber, HomePhoneNumber, an...
Question:
When will outbound calls using TFN numbers be allowed in Chile?
Context:
In Chile, a new law (link: [https://www.subtel.gob.cl/prefijos-unicos/]) came into effect today (August 13, 2025) re...
1. Does Amazon Connect allow phone number masking for making outbound calls through campaigns?
For example, some PBX systems allow masking so the call recipient cannot block the real number, which is ...
I understand that Amazon Connect internally uses the OPUS codec. However, public telephony in different countries may use different codecs depending on the country (e.g., G.722, G.729, etc.).
**My qu...