Questions tagged with Amazon Simple Email Service

Hai Users, i have a requirement , to use aws ses service on production application by using Django where my aws ses account is out of sandbox too... but my issue is , it is asking to verify emails while i used to send emails from different login users to different emails on my application . where i noticed that if aws ses account is out of sandbox , we dont need to verify **sender , recipients** emails , but i am facing to verify emails . can anyone help me about my issue. Thanks & Regards Arun Kumar

I wanted to set up the configuration set to my SES (Amazon Simple Email Services) and have already done that with SNS (Amazon Simple Notification Services) but now it's with an email endpoint that can deliver with event type like emails `Open, send, delivered,` etc... & it was just a test purpose and was successful. Now I want to create a subscription with ***HTTPS*** API endpoint like the below screenshot: [Screenshot Image](https://res.cloudinary.com/dev-empty/image/upload/v1657007044/Screenshot_2022-07-05_at_1.43.20_PM.png) But the struggling part is how to receive the data from my application endpoint? The Email subscription is just receiving email after any event occurred but in the API need to receive data and then process this to my database. Exactly I am stacked into the create SNS topic & subscribe to the HTTPS API endpoint & Receive Event data from the API endpoint, if I point out these then it will be like below 1. **Create SNS Topic for HTTPS endpoint** 2. **Create a Subscription with HTTPS endpoint protocol** 3. **Confirm the subscription with HTTPS API endpoint protocol** 4. **Receive event data from HTTPS API endpoint** Here is the example [**link**](https://docs.aws.amazon.com/ses/latest/dg/event-publishing-retrieving-sns-examples.html) that I can't understand properly! Thanks

Best, We use your servers to send emails with Sendy. Sendy's website states that it uses your servers for sending emails. However sendy is installed on our domain: sendy.simple-simon.net so we wonder what happens with a complaint mail. Does a complaint mail have a direct or indirect negative effect on our own servers (possibility of blacklisting)? Or is our own server completely separate from this and unaffected? We would like to receive a clear answer to this. Sincerely, Sedat Ayar

We are planning on using Amazon SES to send emails on behalf of our multiple clients. We'd want to keep track of how many emails are sent for each client each month and we would want to report on bounces and complaints, etc. for each client. We are leaning towards using AWS Organizations and Accounts. First of all, is this the best route to take? Next, is there a way to create an internal account where the email doesn't need to be verified by the client so they are unaware of how we are monitoring the email statistics. We could create specific emails for clients i.e. clientA@mycompany.com but I would rather not maintain those if possible. Any advice would be greatly appreciated! Thanks in advance.

Hello, I have been approved for the AWS SES production environment. I need to add DKIM records to my domain, but the DKIM records I download from my AWS SES dashboard are incomplete according to my web host. Specifically one of the records i missing the "value". Please can you provide me the the 'value' for the DNS records below. The records below are the only records I was able to view/download from my AWS SES dashboard. Type,Name,Value TXT,_amazonses.team@info.domain.com, TXT,team@info.domain.com,amazonses:

Hi, We have a (maybe) unique situation. Our company setup Amazon SES to send customer notifications, etc. This appears to be quite reliable! However, we have a potential issue that we hope we can resolve. We configured an MX record as required by Amazon. It is pretty simple to explain. We initially setup the MX records as required... mail.example.com (priority 5) And also: feedback-smtp.us-east-2.amazonses.com (priority 10) This exposes a potential issue: If we are receiving an email, and the server is rebooting for an update, or there is a temporary connection issue at the hosting provider, the server sending us the mail will then fall back to feedback-smtp.us-east-2.amazonses.com. But because there are a number of mailboxes in the company, there is no way we can receive mail at feedback-smtp.us-east-2.amazonses.com. We need it to not accept any connection, so the SMPT server that sent the mail will re-queue it and try to send it to us again. I deleted the MX Record to prevent this, then I got the message below from Amazon. "IMPORTANT: If Amazon SES cannot detect the required MX record in 3 days, you will no longer be able to use "example.com" as a MAIL FROM domain. Consequently, any verified identities that are configured to use this MAIL FROM domain will not be able to send emails unless they are configured to fall back to the Amazon SES default MAIL FROM domain." Is there any way to prevent feedback-smtp.us-east-2.amazonses.com from accepting any connection for incoming mail for our company, so it will not generate a permanent error? Yesterday there was an issue at our host with receiving connections from different regions (it appears). This caused Gmail to detect feedback-smtp.us-east-2.amazonses.com as our main server even though it was sent from mail.example.com, and it was bounced saying "The IP address sending this message does not have a 550-5.7.25 PTR record setup". In summary, is there a workaround to prevent Amazon from receiving mail should our regular server be rebooting or have a temporary connection issue. Hope this makes sense. Thanks, Steve

Per https://docs.aws.amazon.com/ses/latest/dg/receiving-email-receipt-rules-console-walkthrough.html, I should be able to see Configuration->Email Receiving In the navigation pane. However this option is not present. Is that because my account in a sandbox? Although documentation for the sanboxed account describes receiving capability.

Hello, i have a query how to add working unsubscribe link in pinpoint email capaigns

I was wondering if an AWS service existed that would allow me to send an email to an API via POST and receive spam scoring information. I see that SES does something similar via Receipt Rules but this doesn't seem to fit the scenario I am targeting. Any thoughts on this? Does one exist?

Hi there, Seems like that my webshop, randomly , stop sending emails for a period of time, sometimes it takes about 10 mins, sometimes about 1 hour.. then it starts working again. At the begining, I thought that this issue could be related with the sending quota or sending rate, but I've increased that numbers and checking the metrics, seems like i'm not near to reach the new limits, but still happening. Does someones knows if is there any way to see logs or whatever to see what can be happening at the times where the emails stop working? not sure if it's a problem of my webshop or the simple email service. Thanks a lot.

Hi, I used sesv2.sendBulkEmail (@aws-sdk/client-sesv2) to send 18000+ emails but have a problem with ACCOUNT_THROTTLED error that returns in BulkEmailEntryResult. How can I handle this case? (My daily sending quota is 50,000 emails per 24-hour period and My maximum send rate is 14 emails per second.) I use sleep(5000) to slowdown my request, it work for first 500 emails but my service can't wait that long.

I am building an email marketing app and would like to enable my users to send marketing emails using my AWS account. The from email addresses will be added to SES and verified, so that my users can send emails using those from addresses. Is this an allowed use-case for SES?

I need to use the `sendBulkTemplatedEmail` function without sending the emails to be able to estimate the time of sending emails, to see the speed we have on our server including the request to make the `sendBulkTemplatedEmail` function.

Hi, i have done with the amazon ses and smtp set up. Everything is going well but emails are not delivered to other associate domains in my online portal. For example, If a user created an order than a confirmation mail should be delivered to his/her mail id. but its only working on my own mails such as sales@xyz.com support@xyz.com admin@xyz.com etc. Anything except @xyz.com not been delivered!!

I have two websites (on lightsail) that use SES. The first is running perfectly, and messages are getting through correctly. With the second website, I get 554 errors that the identity has not been verified. I'm using the same endpoint, the same SMTP username and password, the same connection settings. It's authenticating successfully, so everything to that point is fine. I've checked the identity list, and the email I'm sending from is coming up as verified (in the correct region). The account is not in sandbox mode. I'm slightly at a loss. I've gone through the docs thoroughly, and followed every step. Am I missing something obvious?

Hi, I'm using CDK to manage my infrastructure. I've setup an SES account that's now out of the Sandbox and would like to monitor sent emails on my account. I'm using CDK to manage my cloud infrastructure. Does anyone have any code samples for publishing SES Send Events to Kinesis Firehose? Thanks in advance!

I would to overrride the messageId and some more data in header to track the email sending status in SNS event notification. How can i add the headers in the sendEmail? I am using "@aws-sdk/client-sesv2" client sdk.

The dedicated IPs provided to us by AWS to send emails have been black listed by hotmail.com : 550 5.7.1 Unfortunately, messages from [x.x.x.x] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also .... How can I ask Amazon to request these IPs to be deblaclisted ? PS : Senderscore rates these IPs 99/100

Hello, A few days ago we sent a request for access to production, as a result there was no answer, we tried again, there was no answer either, almost a week had passed since the first sending. After sending the request, a message was displayed that the application will be considered within 24 hours, after refreshing the page, a proposal to send a request for production access is displayed again. The status of sending the request is also nowhere to be seen, in the AWS console. How can we know the status of our request?

Hi, One of our customers is complaining about receiving their mails with a ~30-minute delay. How can we deduce where the problem is ? Is there an option to view delayed mails ? According to this: [Three places where your email could get delayed when sending through SES](https://aws.amazon.com/blogs/messaging-and-targeting/three-places-where-your-email-could-get-delayed-when-sending-through-ses/) It may be an ISP problem, but we want to see some log that confirms it.

Hi. Does anyone have document limitations or condition about sendBulkemail? I going to send about 25k emails so I want to make sure it work or I have to split a request.

Hi, I use sendBulkEmail in @aws-sdk/client-sesv2. I got my email in first time but after that, I never get it even changing the template name or recipient. I check the status at Account dashboard it has Sends request about 10 counts but Emails sent only 1 count. How can I fix or check my email status?

In my particular case I am trying to reference a value from the originating event that kicks off my step function the body of an SES email. For example, this is the originating input event: ``` { "eventType":"connected", "GatewayEui":"abcd12345", "timestamp":"2022-06-14T19:40:17.511Z" } ``` And the SES Send Email node is configured like so: ``` { "ConfigurationSetName": "test", "Source": "noreply@abc.abc", "Destination": { "ToAddresses": [ "johndoe@abc.def" ] }, "Message": { "Subject": { "Data": "Device disconnected" }, "Body": { "Html": { "Data": "$.GatewayEui is disconnected", "Charset": "UTF-8" .... ``` This doesn't work - but notice I am trying to get the GatewayEui and reference it in the body of the email, but confusingly the only way I can figure out how to reach it is as as a JSON key/value. But all I want is the value. How can I achieve this? Also, two HUGE feature requests: 1) Please let us add in an example event JSON into the visual workflow so we can inspect how it would be referenced in particular nodes *while* we're editing the flow. 2) Please add a debug node! Which would let us log specific branches of a flow and not others.

Email verified and domain verified and i have a below policy for ses { "Version": "2012-10-17", "Statement": [ { "Sid": "VisualEditor0", "Effect": "Allow", "Action": [ "ses:*", "ses:SendRawEmail" ], "Resource": "*" } ] } my ses is reintated few hours ago and changed the smtp credentials does it means i need to verify the email address again

I have been working with a windows 2012 virtual desktop and the SMPT server does not connect to port 465 from the Telnet session.

I have a contact list where each contact has a list of topic preferences, e.g. ```json // aws sesv2 get-contact-list --contact-list-name my_contact_list { "ContactListName": "my_contact_list", "Topics": [ { "TopicName": "transactional_emails_1", "DisplayName": "...", "Description": "...", "DefaultSubscriptionStatus": "OPT_IN" }, { "TopicName": "transactional_emails_2", "DisplayName": "...", "Description": "...", "DefaultSubscriptionStatus": "OPT_IN" } ], "CreatedTimestamp": "2022-04-12T11:40:48.061000+01:00", "LastUpdatedTimestamp": "2022-05-12T11:01:13.596000+01:00", "Tags": [] } ``` And when I list the contacts: ```json // aws sesv2 list-contacts --contact-list-name my_contact_list { "EmailAddress": "name.surname@example.com", "TopicPreferences": [ { "TopicName": "transactional_emails_1", "SubscriptionStatus": "OPT_IN" } ], "TopicDefaultPreferences": [ { "TopicName": "transactional_emails_2", "SubscriptionStatus": "OPT_IN" } ], "UnsubscribeAll": false, "LastUpdatedTimestamp": "2022-05-16T09:14:16.483000+01:00" } ``` I would now need to add a new topic to the contact list. However, I can't find any way to update the list, or the existing contacts in that list. When I try to send an email to that list with a new topic, I get this error: ``` "An error occurred (NotFoundException) when calling the SendEmail operation: List: my_contact_list doesn't contain Topic: transactional_emails_3 ``` What I would end up with is a situation where the contact list contains the new topic (`transactional_emails_3`) and each user in that list is subscribed to it: ```json // aws sesv2 get-contact-list --contact-list-name my_contact_list { "ContactListName": "my_contact_list", "Topics": [ { "TopicName": "transactional_emails_1", "DisplayName": "...", "Description": "...", "DefaultSubscriptionStatus": "OPT_IN" }, { "TopicName": "transactional_emails_2", "DisplayName": "...", "Description": "...", "DefaultSubscriptionStatus": "OPT_IN" }, { "TopicName": "transactional_emails_3", "DisplayName": "...", "Description": "...", "DefaultSubscriptionStatus": "OPT_IN" } ], "CreatedTimestamp": "2022-04-12T11:40:48.061000+01:00", "LastUpdatedTimestamp": "2022-05-12T11:01:13.596000+01:00", "Tags": [] } ``` Can it be done using the AWS SDK (SESv2 API)?

Hello, We want to use the AWS SES service, in the price description we saw that a fee of $1250 per month is charged for the deliverability panel. We do not need this panel. 1. Can I opt out? How can we do it? 2. If we request production access, will we be charged for the deliverability panel?

Hi, I have email identities configured in aws SES in one aws account and want to migrate those identities to another aws account. Is it possible to do? and do we have any documentation for that which can be referred. Will the verfication email will again be triggered if it is migrated to new aws account? Can anyone please help me with the clarification.

Hi, anyone know an easy way to get SES email sending stats on a per-domain basis? E.g. in CloudWatch. I'm looking to delete a domain but want to check it's not being used first.

I have an EC2 running Node.js. Using the `aws-sdk` + `winston-cloudwatch` + `nodemailer` dependencies, I am using AWS SES, SNS, and Cloudwatch. In my EC2 security group, my outbound is currently setup for All-traffic; however, I would limit them to a few ports required for the services mentioned above. What outbound ports in my EC2 security group do I need to enable to use the following AWS services: SES SNS Cloudwatch? Thanks!

Hi, I'm looking for a way to shorten the length of the generated SMTP credentials. I am attempting to use the service for the scan to email function and the scanner has a password length requirement that can't exceed 32 characters.

Hi we are trying to move our mails from another provider to SES, we switched to it only 1 type of emails, using dedicated ip with auto warm up, and its says its 100% warmed up. Question if we can move rest of our mails and just send them, in case if current volume like 400 mails during day, and when we move rest it will be 200 000, or we should do it slowly and like send only some percentage of mails via SES and keep increasing that every day, to avoid our messages been marked as spam, who have experience ?

We are using AWS SES' SMTP to send our emails. We don't use bulk sending and templates. We sent them one by one. Our application logs show the emails sent successfully once. But our users report that they are receiving duplicate emails. We are using the us-east-1 email service. We have not done anything yet to see why this is happening. Our logs show that the emails were sent successfully and there is no way for us to know where to look at. Any suggestions to point us to the right direction is appreciated.

Just wondering whether anyone knows any tutorial/guide on how to send email with AWS? I have looked at some official guides like this [one](https://aws.amazon.com/getting-started/hands-on/send-an-email/) but could not get it to work. The whole thing is so much more complicated than other services like Mailgun. Thanks

I am trying to figure out what email address is being used by a specific IAM user. I followed the article here: https://aws.amazon.com/premiumsupport/knowledge-center/ses-iam-user-sent-email/ to log which IAM user is sending emails through SES. But I am unsure what dimension to use to also get the email address used. I can't find any documentation on the dimensions available for either Message Tag or Email Header. Thanks, Josh

I sent 60k emails, in the monitoring chart I received the following: Send: 61k Delivery: 4k Bounce: 57k I would like to try to understand the reason for such a high Bounce, since the emails are valid.

Hi there, since a couple of days, emails are not being delivered to email inboxes @freenet.de and@t-online.de (large Germany email service providers). We receive the following info on these emails: ``` Reporting-MTA: dns; b224-118.smtp-out.eu-central-1.amazonses.com Action: failed Final-Recipient: rfc822; xxx@freenet.de Diagnostic-Code: smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<458 Ratelimit exceeded> Status: 4.4.7 ``` ``` Reporting-MTA: dns; b224-117.smtp-out.eu-central-1.amazonses.com Action: failed Final-Recipient: rfc822; xxx@t-online.de Diagnostic-Code: smtp; 554 IP=69.169.224.117 - A problem occurred. (Ask your postmaster for help or to contact tosa@rx.t-online.de to clarify.) Status: 5.3.0 ``` I fear the AWS SES have been blacklisted. Is there anyone who can double check this? We send transactional emails (order confirmation, shipping confirmation, etc.) for our webshop and haven't done any changes to the email templates or the email configuration. Only these two email service providers are affected. Many thanks for your help!

Hello, for some reason, **SNS notifications** is not working anymore for any event except by **Bounce**. Any other event like **Open** or **Click** is not being dispatched and I do not know how can I debug it to discovery the reason. All was working fine until 2022-06-02 09:52:31 (UTC-3), today, then after I do not received no more events, and I do not did any modification on AWS or on my app. I have included a new HTTPS on my SNS to debug it locally using **ngrok** and I have confirmed that only **Bounce** events is reaching. **That is what I have:** - **Domain identity** validated with **Easy DKIM CNAMEs**; - **Configuration set** with event destination to **Amazon SNS** in use for *rendering failures*, *rejects*, *hard bounces*, *complaints*, *open* and *clicks*; - Amazon SNS **configuration set** with **two** HTTPS signatures, the **production one** and the **debug for ngrok**, both confirmateds; - The emails have **AWS Track** links, but even accessing them does not generate the opening log; - And again, everything was working perfectly fine until today, for almost two years, and it stopped out of nowhere, without any changes in the environment. Can you suggest something for me to follow? Thanks!

can AWS get this IP address be unblocked? or is there a way to set my SES account to not use this ip address? action\":\"failed\",\"status\":\"5.3.0\",\"diagnosticCode\":\"smtp; 553 5.3.0 Spam blocked see: http://spamcop.net/bl.shtml?54.240.9.16\"}] http://spamcop.net/bl.shtml?54.240.9.16 https://www.spamcop.net/w3m?action=blcheck&ip=54.240.9.16 Causes of listing System has sent mail to SpamCop spam traps in the past week (spam traps are secret, no reports or evidence are provided by SpamCop) SpamCop users have reported system as a source of spam less than 10 times in the past week

Say i have a verified domain like "example.com", can i send emails using "gmail.com" on behalf of "example.com" using authorization policies attached to the verified identity?

Hello there, I've accessed my legacy TXT records via a csv file and they look like this: "Type,Name,Value TXT,_amazonses.xxx@domain.com , TXT,xxx@domain.com,amazonses:" "xxx", "domain.com" = private info. And as for the NAME record this is the error Im getting from the cpanel: "The DNS label must contain only the following characters: a-z, A-Z, 0-9, -, and _." Can someone please help? thanks!

Hello, I've been trying for production access for 2 days, I sent email examples, I explained my use case, I was denied anyway, please help case id 10128453131

I would like to add an avatar of my company to the emails sent from SES (visible in Gmail, Outlook...). How does it work? Is it possible to configure this in AWS?

Hi! My sending service has been disabled, and when I try to enable it using the command "aws ses update-account-sending-enabled --enabled --region us-east-1" The service appears as Enabled, but then goes back to disabled, I have my system stopped, I don't know what is happening.

I used a SQS FIFO queue to buffer email status notifications from SES. To increase the processing speed, I would like to have multiple consumer processing the queue. It would requires me to add a MessageGroupId for each item. Can I check how I can specify the MessageGroupId for the email status?

I have 2 verified identities: * domain.com (Domain) * account@domain.com (Email address) The reason for both is that I want email from account@domain.com to go to one SNS topic (Account Topic) while everything else in that domain goes to a different SNS topic (Domain Topic). That is the idea but the email sent from account@domain.com has its notifications go to the same SNS topic as domain.com. I know this should work because it is listed here [https://docs.aws.amazon.com/ses/latest/dg/creating-identities.html]() > Verified email address identity settings override verified domain identity settings. **Note:** I am not in the sandbox **Troubleshooting** * Verified that each identity has different SNS Feedback notifications * Created a different-account@domain.com as a verified email address identity and set Bonce, Complaint, and Delivery notifications to go to the same SNS topic as account@domain.com (Account Topic) - this worked as expected with notifications going to the correct SNS topic (Account Topic) * Made sure that the character cases match for account@domain.com when sending email since email identities are case-sensitive * Deleted the Email address identity (account@domain.com), waiting 15 minutes, and then creating a new identity with the same account@domain.com address - the identity was immediately verified and still had the previous Bonce, Complaint, and Delivery settings as before which makes me think this account was never deleted off of AWS in the backend.

Hi, as I'm still learning aws, I though this would be a good place for me to keep learning. So, I have a task coming up where we need to move/migrate a ses identity/account from one aws account to another aws account. Is this something that is possible? or do we just need to delete source/create new? thanks

SES – email receiving + S3 action + encrypted S3 bucket = FAIL hi there, Much like https://stackoverflow.com/questions/53666393/how-to-integrate-amazon-ses-with-encrypted-bucket I'm having difficulty attempting to use SES email receiving where the email is put in an S3 bucket with encryption rules and default encryption settings applied. When creating the rule I receive the following message: > Unknown error > > Request failed with unknown error, ensure that you have the necessary permissions and that all fields have correct values. > > Server-side message: Could not write to bucket: BUCKET_NAME_HERE Thought / comments appreciated given the details in the documentation are not exactly transparent on the topic.

In the last 3 days, the email address for one of the directors of our program has returned 128 complaints from her yahoo.com email address. She has never (at least intentionally or knowingly) marked a message as SPAM. Her email address is not on the suppression list. Our sending Reputation is, Healthy, with a 0.00% bounce rate and a 0.03% complaint rate (mostly yahoo/aol/verizon addresses). These are legit emails being set to volunteers who want the emails. The response (with personal info removed) is: > This is an email abuse report for an email message with the message-id of [REMOVED] received from IP address [MY SERVER IP] on Wed, 25 May 22 19:15:41 UTC. This is the list of the complaint emails: [DIRECTOR]@yahoo.com > Feedback-Type: abuse User-Agent: Simple Email Service - SES Version: 0.1 Received-Date: Wed, 25 May 22 19:15:41 UTC We have similar issues with other Yahoo / AOL /Verizon email addresses and requesting removal from their lists hasn't helped. Anything else I can do besides find a different SMTP service?

Hi, I have setup SES in my backend project to send "RESET PASSWORD" email. For some reason it is working with 90% of the email address but some of them are not receiving email. My personal @gmail.com receive them but my personal @myCompany.com dont receive them (Also hosted by gmail) ``` using (var client = new System.Net.Mail.SmtpClient(HOST, PORT)) { // Pass SMTP credentials var SMTP_USERNAME = _config.GetValue<string>( "SMTP_USERNAME"); var SMTP_PASSWORD = _config.GetValue<string>( "SMTP_PASSWORD"); client.Credentials = new NetworkCredential(SMTP_USERNAME, SMTP_PASSWORD); // Enable SSL encryption client.EnableSsl = true; // Try to send the message. Show status in console. client.Send(message); } } ``` I don't have any exception sending the email. In the SES console i can see the email being Sent. Also sending an email FROM the SES console said success but no email received. Both Identity (Domain and Email address) are verified. Im running out of ideas, any help is greatly appreciated. Thanks

We use dedicated IPs for sending our emails with SES and need to add a TXT to the host/FQDN that ist automatically generated for the IP (e.g. SES dedicated IP: XX.XXX.XXX.XXX >> FQDN from SES: XXX.smtp-out.eu-central-1.amazonses.com). Is there a way to access the DNS settings for the generated hosts/FQDNs?

I am trying to send an email by using a gmail account, where Im using a Verified identities (DNS) - a non aws host. Is it possible to send an email following an external DNS provider, with a different email address than the DNS host?

Hi there, Could someone assist me with the MX record required to use www.whfg.nl I would like to add them to my website. Many thanks in advance

**Steps to reproduce:** 1. Add 300 email templates in us-east-1 region 2. Try to [listEmailTemplates](https://docs.aws.amazon.com/AWSJavaScriptSDK/latest/AWS/SESV2.html#listEmailTemplates-property) with AWSJavaScriptSDK in a loop with 10 value page size. **Expected result:** All emails are listed **Current result:** Error while pagination: ``` Invalid PageToken <AAAAAAA.... ``` Everything works fine in `us-west-2` region

We are a new SES user and could not find any information re:Post about this? Have a separate incoming email server, using SES to send. Just started using SES SMTP for a month or so and starting slowly. Sending about 20-30 mails a day. SES send statistics are inconsistent, sometimes reporting all mails sent, sometimes only 3/4 or even half i.e. send 20 mails and SES reports 17, or 15, or 10 sent. Only get about one bounce every 2 or 3 days, no complaints, rejections or any other errors or notifications. Incoming server replicates all mails sent in the sent folder. Historic bounce rate >0.1%. Are the missing (not reported) mails being sent? Cannot find a way to check this on the SES platform. All mails are sent by hand, using MS Outlook from a single IMAP account. 95% of mails are very similar, HTML formatted ~100 words, link button, unsubscribe link and contact details ~60kb total. Each mail has a single customized line of text, name, company and picture. Any help or pointers to troubleshoot are greatly appreciated. Thanks

I have a verified domain set up in SES that saves received emails to S3 and I do some processing on it from there. This has been working completely as expected for a few weeks (at very low volume) but as of this afternoon it has taken up to 50 minutes for an email to arrive in S3. I have been testing at a slightly higher frequency but not more than once per 10 minutes. Is there anything that could cause this or is SES just slow today? Thanks in advance

We are using SES free version for sending out regular emails to our 130 volunteers and would like to create a log file (or table) with all email related events (sent, delivered, bounced), similar to what we had when sending with mailjet.com smtp relay. Is that possible, i.e. in Cloudwatch, within a free account or would we need a paid account for 1000 plus USD per month?

Hi It worked fine, but last week I noticed that some emails failed to be sent. I checked the SES dashboard and did not see any warning/error messages. I regenerated a few times the user thru Identity and Access Management (IAM) I opened a case with the plugin developer, but he assures me that the issue is not with their plugin I keep getting this error on my smtp plugin for wordpress SimpleEmailService::ListIdentities(): Sender - SignatureDoesNotMatch: Signature not yet current: 20220517T120546Z is still later than 20220517T120532Z (20220517T120032Z + 5 min.) Request Id: 7d03a85c-4b8f-4f46-8f3a-68cbe8b11b83

I have a java application that uses Amazon SES for email. The email template is constructed within the Java application. I needed to add a image link to the email template and I added a standard email IMG tag like below ``` <img src="<PATH TO THE IMAGE OMITED>" alt="alt text omitted" > ``` But when the email comes through, rather than show the image, I see the HTML code on the email body. When I look at the email source I see the '<', '>' and and quote signs have been converted like below. ``` <p> THIS IS AN AUTO-GENERATED EMAIL. DO NOT REPLY. </p>&lt;img src=&quot;<a href="https://protect-au.mimecast.com/s/VywertyMqHLlkUn?domain=blah.com">https://IMAGE_PATH OMMITTED.png</a>&quot; alt=&quot;&quot; &gt; ``` It seems Amazon SES is converting some of the tags within the image bot not the ahref tag or even the P tag. This was tested on a local email server and a fake smtp server and there was no conversion happening. Amazon SES is setup on a client environment and I have no direct access to it. What could be causing this? Could you please point in the likely direction.

I am working on a requirement, where we need to do some action (Email Processing (out of scope of this requirement)), whenever we receive an email in Client's Gmail or Outlook account. Since we don't own these domains, so setting up Email Receiving Pipelines via SES (https://aws.amazon.com/getting-started/hands-on/setup-email-receiving-pipeline/faq/) is out of question here. The solution that we thought of for this problem statement is Setting up a Gmail push notifications to hit AWS Api Gateway, which internally would call AWS Lambda for inserting data in SQS. Changes involved are :- AWS: 1. Create an SQS Queue. 2. Create an AWS Lambda inserting data in SQS. 3. Create an API Gateway invoking AWS Lambda. Google Cloud: 1. Create a Pub / Sub topic. 2. Create a subscription for Api Gateway url. 3. Create a watch on Gmail. The watcher would invoke topic on any change in Gmail. Can someone please validate above approach?

Hello, Workmail can not recieve emails from one specific domain, despite Workmail is able to send emails to that domain. It is not spam folder issue. Nothing appears even under the eventlog. It is like, the email has never sent to us. I tried to disable spam and virus filter under SES portal, and nothing changed. As we check sender's mail server, it says the email has accepted from Workmail. Also, sender is able to send emails to the O365 or Gmail, they have only this problem with this Workmail mailboxes. Do you have any suggestion to troubleshoot? I could not find any other interface to check whats going on.

Dear Forum Members, We would like to set up our own domain as the custom 'Mail From' domain within Amazon SES for several regions, i.e. London, Ireland, ... We use Cloudflare as the DNS for our domain and added the following records to Cloudflare: MX www eedback-smtp.eu-west-2.amazonses.com 10 TXT www "v=spf1 include:amazonses.com ~all" Initially, our domain was 'verified' for custom domain sending for the Ireland region and then we received an error message from AWS. For London it continues to show pending. We would very much welcome your feedback and advice. Many thanks for your help. Pairfum London

I'm working in .NET with the AWS SDK for Amazon SES mail. I'm trying to add a display name to the sender address like so: using (var client = new AmazonSimpleEmailServiceClient(RegionEndpoint.USWest2)) { var sendRequest = new SendEmailRequest { Source = "My Website <noreply@mywebsite.com>" Sometimes this works, but sometimes it throws an exception: Amazon.Runtime.Internal.HttpErrorResponseExceptionHandler.HandleException(IExecutionContext executionContext, HttpErrorResponseException exception) Local address contains control or whitespace. When it fails, it seems as if it's trying to validate the display part as if it were the email address. I know with the Amazon SES SMTP Interface I can set the sender address like so: MailMessage message = new MailMessage(); message.From = new MailAddress("noreply@mywebsite.com", "My Website"); and the desired "My Website <noreply@mywebsite.com>" is achieved and works fine. But if I want to use the AWS SDK, I get this error intermittently. Has anyone else seen this or know what's going on? It seems as if the display name in AWS SDK may just not be supported.

HI, I have 5 question about Dedicated IP with Amazon SES: 1. Why exactly they recommend 2 dedicated IP? What happens if I start only with 1 IP? Can you give me some examples of the differences? 2. I understand that by default the warm-up is automatically, right? So, if I send to my list of 40,000 emails, 3 newsletters per week (120,000 emails per week), on each send of 40,000 the system automatically will send 1,000 emails from my new dedicate IP, and 39,000 from the shared IPs? That right? And it will increase the proportion on each send gradually.... but my main point here is... I don't have to do anything right?, I can continue with my normal sending, whole list, 3 times per week, and the system in the background will do the work to warm up gradually automatically? So, after this, we can continue with normal sending tactics. 3. For my sending: 3 times per week, 40k email, and maybe upgrading to 5 times per week gradually, is the best to have Dedicate IP vs not having? 4. My only problem that made me change shared IP to Dedicated Ip, it's that in Microsoft (Hotmail and Outlook), 100% of the email go to SPAM, and I don't know why... because same email sending from Active Campaing work perfect... This change to dedicate IP, will solve this? Or there is another way to solve this huge problem without change to dedicated IP? 5. If for any reaseon, the dedicated IP doesn't result well to my business, I can back to shared IP like now, and that change from Dedicated IP to Shared IP again, doesn't affect the deliverabily on any bad way? Looking forward your replies, Thanks in advance, Best regards, Sebastian

Have an AWS Lambda function sending email by using SES. Emails sent by SES are currently bouncing for only one recipient email address. Checked my SES Dashboard, and the domain for this email address is a fully verified domain. Bounces only occur for the one email recipient, and this recipient is in the UK, not in United States. However all other UK email recipients are receiving SES emails fine, and no bounces occur for any other email addresses in the verified domain. Any ideas what might cause this problem to occur?

Hello, Amazon SES: is is possible to send emails via SMTP interface leveraging SES email templates? If so, I would appreciate some links where I can find more information how to do it. Of course, it is possible to send templated emails using SDK/CLI, the question is how to do it using SMTP interface. Thanks, Mariusz

Is there a serverless, codeless way I can send an email with an attachment? Is there a way I can do this with Step Functions? The SES v2 API SendEmail action requires building the entire properly formatted and encoded MIME message. Is there any to build such a MIME message codelessly and serverlessly? Is my only option to drop the codeless requirement and use Lambda?

Hello, I am using the sandboxed version of SES. I have an email that has been verified. Yet when I send an email from or to that email address, AWS keeps saying: Message rejected: Email address is not verified. The following identities failed the check in region EU-NORTH-1: ***.*****@gmail.com SMTP code: 554 I have deleted and re-verified the address many times but to no avail.. Any idea why this is happening? Thanks!

Hi team, I'm looking for the best option to handle SES feedback loop in AWS? We have to handle bounces and complaints. if the user REPORT SPAM or if the email bounces (because you delete your email or the mailbox is full). **so we need to store feedback loop somewhere ** Thank you :)

I am in sandbox mode, testing using Amazon SES event publishing to monitor email sending, I have selected all events in the config set events (Hard bounces, Clicks, Complaints, Deliveries, Delivery delays, Opens, Rejects, Rendering failures, Sends, Subscriptions); Currently I can receive Deliveries, Clicks, Opens, Sends events normally; I tried to complain about an email sent by SES, the email was moved to spam, but I didn't get the Complaints event

Hello AWS, we actually have a daily sending quota of 1 million emails per day (what is enough for now) and a maximum sending rate of 400 emails per second granted by AWS. But when we are executing email campaigns the send out of the emails is happening much slower than 400 emails/sec, it is less than 50 emails/sec and we do not see the reason for that. Does anybody has experience with this? How can we increase the **real **sending rate of our AWS account? Many thanks in advance! Best regards, Stefan

Hello, I have tried configuring AWS Lambda Function for Sending an Email with AWS SES and i keep getting an error (An error occurred while trying to deliver the mail to the following recipients) after i have verified the email. kindly help me with possible course.

Hi, I have added my own domain (a namecheap domain) to AWS SES and created the CNAME records there about a week ago to use Easy DKIM. I added an email address within this domain, say test@example.com, example.com being the aforementioned domain. Both were successfully verified by AWS as it can be seen by the green checkmark: [image](https://i.imgur.com/cQDfxhe.png) However, when I want to send an email from this domain via boto3, I get a MessageRejected error: "An error occurred (MessageRejected) when calling the SendEmail operation: Email address is not verified. The following identities failed the check in region my-region: correct-arn-of-identity." The region is correct and my account is not in the sandbox anymore. It works to send from an existing email address, eg example@gmail.com. How can I send emails from my own domain? Edit as requested, here is the relevant code: ses_client = boto3.client("ses") response = ses_client.send_email( Source=source_email_address, Destination={ "ToAddresses": [ destination_email_address, ], }, Message={ "Subject": {"Data": subject, "Charset": "utf-8"}, "Body": { "Text": {"Data": email_txt, "Charset": "utf-8"}, }, }, SourceArn=f"arn:aws:ses:MyRegion:MyAWSAccount:identity/{source_email_address}", ReturnPathArn=f"arn:aws:ses:MyRegion:MyAWSAccount:identity/{source_email_address}", )

Is there anyone help on case 9960867531? The SES production access is denied without additional information. I have verified a domain email address.

My DMARC tool (easyDMARC) says that our sending domain is different from the return-path domain (amazonses): "SPF failed since From domain XYZ.COM does not align with Return-Path domain eu-central-1.amazonses.com." This seems to be regarded bad for deliveriability. Can this issue be resolved? Thank you. Klaus

Hello Experts, I need your help, some time ago, I receive an email, that told me we have a used an incorrect email, we close this domain, but now is not possible to send an email like before, someone can help me to deblock the ports of my instance Thanks

Greetings! We are running load tests on our software so that we can accurately describe the performance of our system to our customers under heavy load conditions. One of the items that we've been trying to model is the email throughput performance that we could possibly get. What we are now seeing is that the AWS SES API to send a email is taking on average about 300 ms on your testing environment while it takes about 60 ms on production (translates to about 15 emails per second, which is the limit we see on our dashboard). Is this expected where the response times is vastly different between testing and production environments? Second question. If let's assume that we wanted a lower response time on production from let's say the current 60 ms to let's say 25 ms or lower. What should we do or how should we go about increasing the rate limit supported on our account? Answers to both of these questions about will help us set the right expectations with our customers. Thanks, Sai.

**When I call SesV2Client.listContacts, I always get the issue below:** software.amazon.awssdk.services.sesv2.model.SesV2Exception: The request signature we calculated does not match the signature you provided. Check your AWS Secret Access Key and signing method. Consult the service documentation for details. (Service: SesV2, Status Code: 403, Request ID: 3d6650d8-8f25-457a-9e25-cfc0483021d4) **I am using the right access key and secret key under my IAM user. Can someone help take a look why? Thanks.** **Code is below:** SesV2Client client = SesV2Client.builder() .region(Region.US_WEST_1) .build(); try { ListContactsRequest request = ListContactsRequest.builder() .contactListName("mylistname") .pageSize(pageSize) .build(); ListContactsResponse response = client.listContacts(request); } ....

Dear Forum Members, We have created an Amazon SNS topic for bounce and complaint handling and we believe it is configured correctly but it is still showing 'pending'. When we request 'confirmation', we do not receive an email with the confirmation code. Would anybody have an idea why? We have followed the following guide: [https://fluentcrm.com/docs/bounce-handler-with-amazon-ses/]() The only part where we have deviated from this guide is, that instead of creating two new identities, we have used the already verified 'domain' and 'email' identities that we use for sending the emails in Amazon SES. Many thanks for your help with this. Kind regards, Pairfum London [https://www.pairfum.com]()

In AWS SES I have a complaint rate of 0.18% which isn't too bad, but I want to figure out who is complaining and I just can't do that.  If I look in cloudwatch I can see several complaints coming in each day.  The only daily SES emails going out are from a wordpress plugin I have setup.  I've confirmed this by matching email numbers in AWS SES and in my wordpress plugin.  I've also setup AWS SES+SNS to send me an email for both bounces and complaints.  All the tests I've ran using the amazon sandbox emails get reported.  I've also seen a bad email being submitted to my website getting properly reported by AWS SNS to my email.  However, I just don't get complaints showing up in cloudwatch reported via SNS.  The other weird thing is all the recent emails sent out are things almost nobody would complain about (order updates, tracking numbers, and stuff like that).  I just can't figure out where these complaints are coming from. Are there a certain class of complaints that can't get reported through SNS or do you have any ideas on things I should look into? (I don't know much about these amazon services, but I am trying to learn.) Thanks!

Recently, I started getting DMARC emails stating the 54.240.27.115 (a27-115.smtp-out.us-west-2.amazonses.com) is failing SPF and DKIM checks for my domain (from spamexperts-02.hostns.io, if this helps). ``` X-DKIM-Status: none / / us-west-2.amazonses.com / / / X-DKIM-Status: pass / / amazonses.com / amazonses.com / / ``` Today, I also got this failure notice from Amazon: ``` Reporting-MTA: dns; a27-115.smtp-out.us-west-2.amazonses.com Action: failed Final-Recipient: rfc822; info@ronitbaras.com Diagnostic-Code: smtp; 550-"JunkMail rejected - a27-115.smtp-out.us-west-2.amazonses.com 550-[54.240.27.115]:47579 is in an RBL: Blocked - see 550 https://www.spamcop.net/bl.shtml?54.240.27.115" Status: 5.3.0 ``` Seems to me that this server hasn't been added properly and is causing problems. I've had DMARC failure reports for other servers as well, which makes me suspect an even bigger setup problem, although this particular server seems to be involved more than others, and I see online that others have had issues with it as well.

I was curious if there was any update to this [Stackoverflow question](https://stackoverflow.com/questions/38808009/does-amazon-ses-support-utf-8-email-addresses) but noticed that the original post has been archived and I could not find any details on what is supported by SES in the current documentation. Basically, is it possible today to send an email to myemail+✖@gmail.com (where ✖ is a UTF-8 character) or is SES still limited by [RFC-822](http://www.ietf.org/rfc/rfc0822.txt) that only supports ASCII characters?

I am trying the AWS SNS Delivery retry policy to have it retry every 1 hour for 10 hours. My setup is: > Minimum Delay: 3599 seconds, Maximum Delay: 3600 seconds But I am having an error that it says: > Couldn't set topic delivery retry policy. Error code: InvalidParameter - Error message: An error occurred while setting the attribute delivery retry policy (http/s). Invalid parameter: DeliveryPolicy: http.defaultHealthyRetryPolicy: Total policy retry time cannot be greater than 3600 seconds I have tried making the values around 1500-3599 and making sure that the Minimum delay is lesser than the Maximum delay. It only works when the values are within 20-120 (or a few hundreds but definitely not 999) Anyone here who has been successful setting it up at every hour retry? Thanks

I am able to move AWS SES from sandbox mode to production mode. But don't know how to move back to sandbox mode.

How to send email to bulk/multi-recepients using java AWS SES smtp. Is there any way to fetch email from csv or any file and send through java AWS SES

First of all, apologies if this does not fit the realm of the questions we ought to ask or if I should've searched a bit more. I am getting an error when listing my Email Templates in AWS SES. Not only in the AWS dashboard but, as I'm running a periodic task querying the API for that list, it gets the same error. Is this something that could be happening to everyone thus being an issue AWS ought to sort out or is this something that might actually be related to my account only and should be taken directly to support? The error message comes in a red flag at the top of the screen saying: "x The input you provided is invalid Invalid PageToken <the token>" Thanks in advance.

I have a Spring Boot app where at some occasions I am sending automated emails. My App is hosted on AWS ECS(Fargate) and is using AWS SES for sending emails. I added a role to my Fargate task with all needed permissions for AWS SES. Most of the times, app is able to authenticate and send emails correctly however at some occasions authentication fails and because of that email/s are not send. The error I am receiving is: > *Unable to load AWS credentials from any provider in the chain: EnvironmentVariableCredentialsProvider: Unable to load AWS credentials from environment variables (AWS_ACCESS_KEY_ID (or AWS_ACCESS_KEY) and AWS_SECRET_KEY (or AWS_SECRET_ACCESS_KEY)), SystemPropertiesCredentialsProvider: Unable to load AWS credentials from Java system properties (aws.accessKeyId and aws.secretKey), WebIdentityTokenCredentialsProvider: To use assume role profiles the aws-java-sdk-sts module must be on the class path., com.amazonaws.auth.profile.ProfileCredentialsProvider@6fa01606: profile file cannot be null, com.amazonaws.auth.EC2ContainerCredentialsProviderWrapper@4ca2c1d: Failed to connect to service endpoint* Now, if this would happen each time I would conclude that I configured something incorrectly. However, since authentication fails only sometimes I am not sure what the problem is. I am using the following aws-sdk version: **1.12.197** When I am building a client, I am doing it on the following way: `AmazonSimpleEmailService client = AmazonSimpleEmailServiceClientBuilder.standard() .withRegion(Regions.US_EAST_1).build();` Thank you for help.

**Sending email via SES without SMTP **I would like to know if we can send emails via SES using a KEY - SECRET and REGION instead of using SMTP. If this is the case, then is it possible to Secure it by limiting the use of the API from a specific IP Address ( NAT Gateway) Million of thanks

I would like to customize invitation email body with emoji but i got an error : ``` Member must satisfy regular expression pattern: [\p{L}\p{M}\p{S}\p{N}\p{P}\s*]*\{####\}[\p{L}\p{M}\p{S}\p{N}\p{P}\s*]* ``` I was able to solve this for email header using base64 encoding following this documentationhttps://docs.aws.amazon.com/ses/latest/dg/send-email-raw.html#send-email-mime-encoding-headers, but how am i supposed to do with the body? Thank you in advance. Clément

The address specified in the console to use for the receiving MX record (10 feedback-smtp.us-east-1.amazonses.com) does pass SES "mail from" validation/setup, but it does not allow us to actually receive email. We constantly receive 550 User Not Found reject errors. However, we did manage to setup SES to receive email successfully by using the MX address (10 inbound-smtp.us-east-1.amazonaws.com) we found defined here (https://docs.aws.amazon.com/ses/latest/dg/receiving-email-mx-record.html ) instead of the one defined in the console. Now the automated SES validator checked our MX record and terminated our use of SES because the inbound address does not specify the same address as shown in the console (which does not allow receiving email). We need to either get the address that was working (10 inbound-smtp.us-east-1.amazonaws.com) replaced in the validator check and console OR we need the address that the validator uses and is specified in the console (10 feedback-smtp.us-east-1.amazonses.com) to allow us to actually receive emails. Can anyone please provide some guidance?