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All Content tagged with Amazon Connect Tasks
Amazon Connect Tasks, a feature of Amazon Connect, makes it easier to prioritize, track, route, pause, and automate contact center agent tasks, ensuring customer issues are quickly resolved.
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Through the standard CTI integration with Salesforce, our team is attempting to route voicemail as tasks to agents. Within Salesforce, we would like to access attributes associated with this task, spe...
Currently, I have an infrastructure with ECS Fargate, where my services are in a private subnet. I want to integrate with a service that requires DPoP (Demonstration of Proof-of-Possession) and a rang...