All Content tagged with Amazon Connect
easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
Content language: English
Filter content
Select tags to filter
Sort by
Sort by most recent
1360 results
Hi,
I want to frame a customer system in to Amazon Connect Views, I want them to be able to view the application within the Amazon Connect Agent Workspace.
I want to add it like this
I'm using Amazon Connect Contact Lens evaluation forms to assess my agents' performance. Some of my evaluation questions are only relevant depending on the type of interaction. For example, if the cus...
I am planning to build an IVR solution using only AWS services.
My requirement is to support dynamic multilingual conversations. Specifically:
If a customer starts speaking in English, the IVR shoul...
I have a test amazon connect configuration where, amazon connect invokes a lexv2 bot and the lex bot returns a quick reply custom payload. The issue is connect logs show this error:
```
"ErrorDetails...
Swaroop DiwakarSUPPORT ENGINEER
published 19 days ago1 votes54 views
When working with Amazon Connect Customer, customers may occasionally encounter the error message: "Phone number not available: <phone number>. Try again with a different available number" while attem...
Does anyone have recommendations about how to learn CDK/TypeScript from an Amazon Connect perspective in order to do DR with a very short RTO? Any videos or interactive tutorials? I've read the blog p...
asked a month ago
WasifEXPERT
published a month ago1 votes121 views
Use AWS Lambda and Amazon Bedrock to dynamically transform Message Template content during Amazon Connect outbound campaign execution - enabling multilingual translation, personalization, and AI-power...
JohnTEXPERT
published a month ago0 votes144 views
Step-by-step diagnostic methodology for identifying which campaign quota causes outbound call failures, using metric correlation and event analysis.
Hi,
We have our Amazon Connect instance hosted in the Frankfurt region, but one of our customers is based in South Korea.
Is it possible to obtain a South Korean phone number and associate it with o...
Can AWS Connect receive SIP calls and handle them like the ones received in the DIDs acquired in AWS Connect console?
If not possible directly with AWS Connect, what is the best way to achieve this?
...
I'm trying to integrate Amazon Lex V2 with Amazon Connect using ConnectParticipantWithLexBot in my contact flow JSON, but it immediately returns NoMatchingError without ever calling the Lex bot.
Envir...