AWS announces AWS Interconnect – multicloud (preview), providing simple, resilient, high-speed private connections to other cloud service providers. AWS Interconnect - multicloud is easy to configure and provides high-speed, resilient connectivity with dedicated bandwidth, enabling customers to interconnect AWS networking services such as AWS Transit Gateway, AWS Cloud WAN, and Amazon VPC to other cloud service providers with ease.
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easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
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Hello,
I am facing an issue with my SMS Short Code setup, and I am not able to send or receive messages reliably. AWS Trust & Safety informed me that they cannot assist directly and recommended posti...
At re:Invent, it was announced that there is native support in Amazon Connect for Nova 2 Sonic. I have instances in us-east-1 and my UI for Bots doesn’t have that option yet as outlined in the docs. ...
i enable the Amazon Q in connect, and the agent manual input the question in the Q assistant panel within agent workspace, and then the agent ask a follow up question, but Q assistant do not able to s...
We tried all possible ways we know to enable the Custom Themes and views in Amazon Connect for customizing the look and feel of Agent Workspace. We also added the permission for Admin "Channel and Flo...
Hi everyone,
We’re using Amazon Connect and have noticed that when a call is presented to an agent, the CCP rings for around 20 seconds before timing out. Our agents have asked if this can be increase...
Problem Summary
I have a View form with a dropdown component that is not saving its selected value to a Case field, while text input fields in the same form work perfectly.
Flow Configuration
Flow St...
Hi all,
I’m a new user of Amazon Connect and recently encountered some connection issues. To troubleshoot, I exported and reviewed the CCP Log. I noticed the WebRTC metrics include both audio_input a...
I’m facing an issue in Amazon Connect where callers are not being redirected to voicemail in a few specific situations. I wanted to check if this is expected behavior or if something is misconfigured ...
Gunasekaran, MakendranEXPERT
published 12 days ago0 votes107 views
This guide explains how to programmatically create Amazon Connect Outbound Campaigns using AWS APIs. Since Campaign Flows (Type: CAMPAIGN) cannot be created through the UI, this article provides a com...
Hi,
I'd like to know if there should be a solution to connect an On-Prem telephone switchboard with AWS Connect.
I know that I can ask to AWS new numbers (Italy phone numbers in this case) or move loc...
A couple of questions from the contact-center perspective. I have very limited real-world experience on the below topics, so please forgive me if my understanding is off. I have been working on a PoC ...
I’m currently validating the calculation of Agent Idle Time in Amazon Connect. Based on the documentation, Idle Time should represent the duration during which an agent is in an Available state and no...