All Content tagged with Amazon Connect

I'm creating custom views to change the agent desktop when a agent receives an inbound call. Basically, I have a first custom view so the agent can query for the customer profile based on the custome...

Hi there, My Amazon connect Instance on Tokyo Region. We have claimed the Malaysian phone number on our Amazon Connect instance and configured it as the Caller ID in the queue's outbound settings. Ho...

Is it possible to display a counter in the agent workspace tab for a 3rd party application? I want to create a voicemail application but I want to display the amount of new voicemails in the tab in th...

We are interested in extracting call data from Amazon Connect on a larger scale (Yearly data). Currently, we generate and download weekly and monthly reports that provide common metrics, both on a dai...

I am using aws connect for on-call support for any production alerts, but when I use Cambodian number, the recipient is not getting any call

I am unable to get 6 digit code after adding phone number. this is my first time using sagemaker. my phone number matches all requirements. i live in UAE. i even tried with 2 different numbers but i a...

HI, I created an Amazon contact center via Salesforce and was the only admin user. While setting it up, I mistakenly changed the profile from admin to agent and lost all access, even though I could n...

Hey Community, I’m building a Lex bot for an e-commerce store that allows users to: Select from multiple main menus (e.g., food categories). Choose items within those menus, along with prices and qu...

I am creating an outbound Campaign via aws connect for email, i have setup SES with it , I have added an email domain and attached it with my connect instance,I have done all the steps mentioned here ...

I run a company. I have a unique phone number for my company, and I want it to call a lambda function and ring back when I call it. Can the above be solved with aws Connect? I don't want a contact cen...

I see Lex has Mandarin Support, which is great. However, it is not available in Sing where is actually needed. The following languages and locales are not available in the Asia Pacific (Sing) (ap-sou...