Unanswered Questions tagged with Amazon Connect
Content language: English
Select up to 5 tags to filter
Sort by most recent
Browse through the questions and answers listed below or filter and sort to narrow down your results.
![401 unauthorized](/media/postImages/original/IMfp6bDytcQBi8scnGJUvcHg)
I am using Java implementation for Jwt token generation. and then providing it inside the communication widget's **authenticate...
0
answers
0
votes
92
views
asked a month agolg...
How can I ensure that the communication widget launches automatically when there's an ongoing chat session, even if I switch webpages? The current option, 'skipIconButtonAndAutoLaunch,' doesn't seem...
0
answers
0
votes
75
views
asked a month agolg...
Agents are reporting that when they try to change **agent status ** on CTI phone widget, it takes a very long time to reflect changes in CTI phone wight in integrated salesforce page.
Example: one of...
0
answers
0
votes
61
views
asked a month agolg...
Have you ever seen an instance where the customer has connected via chat (streams API) and they are chatting then the agent thinks they have left as they have not responded to the messages they have...
0
answers
0
votes
73
views
asked a month agolg...
Hi team,
I'm using a lambda function to create an agent view in Amazon Connect. The JSON code I have works fine, however, the variables are not populating when I'm using the Lambda response. For...
0
answers
0
votes
138
views
asked a month agolg...
Hello,
I am trying to remove the need for a Lambda to run on every call that is pulling a list from DynamoDB and converting it into a JSON structure to populate a dropdown in a view. I have created a...
0
answers
0
votes
72
views
asked 2 months agolg...
Hello - I'm looking for some feedback on how to implement monitor/barge into a supervisor escalation task. The task I created for negative sentiment works fine but the agent workspace only has a link...
0
answers
0
votes
49
views
asked 2 months agolg...
I want to cancel my advance auto tasks in Amazon bot
0
answers
0
votes
93
views
asked 2 months agolg...
We have setup a complete integration of Amazon connect and salesforce using AC CTI adaptor in Salesforce.
We have enabled chat contacts, and the chats are coming through.
Upon accepting the chat, we...
0
answers
1
votes
336
views
asked 3 months agolg...
I've integrated AWS connect stream with my ReactJs website and works well. I just need to add my site URL in Approved domains list and connect stream works find. what I want to achieve is I want to...
0
answers
0
votes
102
views
asked 3 months agolg...
Hello, i am trying a free version of the amazon vps
For the first 2 days it worked, even if quite slow, now it's 2 days that i am trying to connect with my remote connection but it's not possible, it...
0
answers
0
votes
63
views
asked 3 months agolg...
Hi,
I am trying to schedule a team where agents work one week on an earlies shift pattern, a 2nd week on a lates pattern. So effectively the shift pattern rotates once every 14 days. How do I do...
0
answers
0
votes
82
views
asked 3 months agolg...