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All Content tagged with Amazon Connect
easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
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Hello! everyone
I have a problem, I have a Amazon Connect with a flow that connect with Amazon Lex, in Connect Everything works fine, and I have Amazon Lex set to Spanish US. When I do this, and exec...
"WebRTC issue: Call failed due to a browser-side WebRTC issue"
![First Attempt to Resolve - https://tools.connect.aws/endpoint-test...
I'm looking for possibilities for integrating Agent CCP into a native mobile application (Android & iOS) that will be used by the support agents exclusively. Is there any SDKs or any other solutions t...
Hi All,
I have created two lex bot Hindi and English language and integrated with amazon connect(Amazon connect and Lex both are configured in N. Virginia Region)
The English language bot is function...
I have set up amazon connect and email with SES exactly as directed here:
[https://docs.aws.amazon.com/connect/latest/adminguide/enable-email1.html]()
including setting up a custom email domain addres...
We made calls using the outbound campaign feature in Amazon Connect and Pinpoint. Pinpoint is used to import segments (the list of customers to receive the calls). After the calls were completed, we c...
Hi,
I want to use CFT to create an agentless outbound campaign v2.
I have these references but I never have create a CFT template before.
https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGui...
0
Hello AWS Community,
I’m working on enabling persistent chat in Amazon Connect to allow customers to resume previous chat sessions with full conversation history. I’ve followed the AWS documentatio...
Hello AWS Community,
I’m working on enabling persistent chat in Amazon Connect to allow customers to resume previous chat sessions with full conversation history. I’ve followed the AWS documentation ...
I have aws connect setup on one account and aws lex v2 bot setup on another account. I want to use lex bot of second account in aws connect flow of the first account.
I've added resource based policy...
Dear Amazon Connect team,
When using the Amazon Connect StartMediaStreaming block to stream audio to Amazon Kinesis Video Streams (KVS), there is currently no way to programmatically obtain the name ...
Hi,
I'm looking for some guidance on how to configure this feature. In summary:
Agents handle calls within Salesforce Omni. The agents cofiguration, routing profiles and call routing is all defin...