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All Content tagged with Amazon Connect
easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
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1328 results
What are the options for inbound voice channel in Croatia for Amazon Connect? Based on documentation you cannot get toll free number for Croatia or assign existing phone number to Amazon Connect. Only...
Setup
I'm building a voice AI agent using:
Amazon Connect with a custom contact flow
Lex V2 bot with Nova Sonic speech-to-speech enabled
Q Connect Orchestration AI Agent (Claude Sonnet 4.5) handling ...
Im trying to create a flow that you can call via a phone number in Amazon Connect that allows the user to talk in a standard freeflow conversation (like talking to ChatGPT about anything) which im lea...
I integrated Amazon Quick Suite in Slack, but when I ask Quick Suite to retrieve data from Slack and I consequently click on "sign in", I am unable to sign in since the system returns error: invalid_t...
We're building an agentless outbound campaign in Amazon Connect. In the Journey flow, we have a Custom action block that invokes a Lambda function. The lambda receives a batch of customer profiles, ca...
Hi,
We are unable to make outbound calls from Amazon Connect CCP. All calls fail with "Invalid number" error.
Instance ARN: arn:aws:connect:eu-central-1:856058887981:instance/44e26691-c998-406d-b720...
I am trying to send an outbound WhatsApp message using the StartOutboundChatContact API in Amazon Connect.
API Endpoint:
POST https://connect.us-east-1.amazonaws.com/contact/outbound-chat
Region:
us...
Is Amazon Connect now available in the China Region including the inbound and outbound both? Do we have customer facing artifacts or timelines when this will be fully available?
asked 25 days ago
I’m working with Amazon Connect and trying to handle a specific real-time scenario for **chat contacts**.
When an agent is currently handling an active chat and manually changes their status to **Off...
Hi everyone,
We’re currently facing an issue integrating an Amazon Lex V2 bot with an Amazon Connect contact flow.
The integration works correctly when using the English version of the bot, but when...
asked a month ago
Hi all,
Has anyone observed agents hearing customer hold music after ending a Quick Connect?
Scenario (brief):
1. Agent on an active call
2. Agent initiates a Quick Connect (internal or external)
3...
I am using Amazon Connect Campaigns with Customer Profiles and Message Templates (Handlebars helpers). I need to display a list of add-ons in an email. Will be using these templates for Outbound Campa...