All Content tagged with Amazon Connect

The requirement is add a new field in CCP and make it mandatory. If it is not filled the call cannot get disconnected by an agent and it should throw an error. Also I would like to add custom valid...

Hello, When I am trying to call the API, cloudtrail shows the exception CloudTrail shows '"errorCode": "AuthorizerConfigurationException",' Even If I set connect:*, the API calls fail and there is ...

I am trying to set up an outbound calling service. I don't have any problems with the flows as yet, but I am having trouble claiming a phone number to use. I have looked around and based on the docume...

We're using Amazon Connect without IAM integration or SAML implementation due to legacy system constraints. We need a solution to monitor and automatically respond to situations where unauthorized use...

I'm managing an Amazon Connect contact center and need to implement a system that prevents agents from making too many outbound calls within a specific time frame. Specifically, I want to limit agents...

Hi, I am using a ccp and noticing network issue and webrtc errors often. Everytime when I lock my computer and go on break or if there is no activity on my laptop for about 10 mins, I see this error a...

Hi, Is it possible to load in tasks in to Connect to be worked by agents? I have a batch of customers that are likely to contact, so I would like to pre-emptively contact them. Is there a way to ...

I just created a new connect instance in my personal account. there are no numbers claimed in that instance. It is not allowing me to claim a new number saying I have exceeded my limit. All together I...

Any API in AWS Connect to list all the available tasks not able to find any in the Documentation

Trying to create a task via the Agent workspace in AWS Connect but the Assign to has no values listed and the Create is disabled as it is a required field