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All Content tagged with Amazon Connect
easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
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I am trying to invoke initCCP from my node.js front-end using localhost. I have approved access for localhost:3000 in my Connect instance. However the Connect CCP window is getting blocked with the fo...
I‘m using a communication widget for incoming video web calls. I‘ve tested this widget with chat only and everything worked like expected (e.g. I can see logs in CloudWatch that confirm the flow was c...
Is it possible to use a lambda in the customer queue flow to transfer the call to my voicemail flow? or use the startoutboundcontact API to transfer the call to another flow?
Wanting to know if there is something in AWS that can be built for when a person calls up and is asked to say their vehicle registration either alphabetically or NATO phonetic alphabet - Lima, Mike, C...
Hi All,
I just want to know that can I able to record the customer voice by asking to give a speech for 30 seconds and enroll the voice Id in amazon connect contact flow or how can I do the new custo...
Hello.
I have been using StartOutboundVoiceContact API to generate calls using a Lambda function. But I have some questions.
1.- Is it possible to get the phone numbers from an SNS topic and thus ge...
Hello All, I tried to play prompts based on Queue wait time metrics. In the following image, I set up different "Play Prompts" based on queue time and another audio in "Get Customer Input" block. Howe...
We have an AI-based voice agent that needs bidirectional voice streaming and it is served over Twilio programmable voice. One of our customers has a telephony system built using Amazon Connect and the...
Hello,
I look at the official documentation here (1) and cannot find a solution for my current use case. I need to restrict the access to the realtime and historical metrics to department managers.
...
I'm trying to personalize the chat experience when a contact is identified.
So, trying to use $.Customer.FirstName for example to say "Hi John", but it does not work that easy, apparently:)
To make it...
I would like to add the secondary email address I see on the new user form to some of my existing users in Amazon Connect. Is there a way to do that?
In Amazon Connect Case ... Is it possible to restrict the visibility of a case to a specific team or person, so it doesn't appear to all users?