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All Content tagged with Amazon Connect

easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost

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I am trying to invoke initCCP from my node.js front-end using localhost. I have approved access for localhost:3000 in my Connect instance. However the Connect CCP window is getting blocked with the fo...
2
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94
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asked 2 months ago
I‘m using a communication widget for incoming video web calls. I‘ve tested this widget with chat only and everything worked like expected (e.g. I can see logs in CloudWatch that confirm the flow was c...
2
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0
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30
views
asked 2 months ago
Is it possible to use a lambda in the customer queue flow to transfer the call to my voicemail flow? or use the startoutboundcontact API to transfer the call to another flow?
1
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54
views
asked 2 months ago
Wanting to know if there is something in AWS that can be built for when a person calls up and is asked to say their vehicle registration either alphabetically or NATO phonetic alphabet - Lima, Mike, C...
2
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0
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46
views
asked 2 months ago
Hi All, I just want to know that can I able to record the customer voice by asking to give a speech for 30 seconds and enroll the voice Id in amazon connect contact flow or how can I do the new custo...
1
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0
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81
views
asked 2 months ago
Hello. I have been using StartOutboundVoiceContact API to generate calls using a Lambda function. But I have some questions. 1.- Is it possible to get the phone numbers from an SNS topic and thus ge...
1
answers
0
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79
views
asked 2 months ago
Hello All, I tried to play prompts based on Queue wait time metrics. In the following image, I set up different "Play Prompts" based on queue time and another audio in "Get Customer Input" block. Howe...
2
answers
0
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59
views
asked 2 months ago
We have an AI-based voice agent that needs bidirectional voice streaming and it is served over Twilio programmable voice. One of our customers has a telephony system built using Amazon Connect and the...
2
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0
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188
views
asked 2 months ago
Hello, I look at the official documentation here (1) and cannot find a solution for my current use case. I need to restrict the access to the realtime and historical metrics to department managers. ...
2
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0
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50
views
asked 2 months ago
I'm trying to personalize the chat experience when a contact is identified. So, trying to use $.Customer.FirstName for example to say "Hi John", but it does not work that easy, apparently:) To make it...
Accepted AnswerAmazon Connect
4
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0
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73
views
asked 2 months ago
I would like to add the secondary email address I see on the new user form to some of my existing users in Amazon Connect. Is there a way to do that?
Accepted AnswerAmazon Connect
1
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0
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72
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asked 2 months ago
In Amazon Connect Case ... Is it possible to restrict the visibility of a case to a specific team or person, so it doesn't appear to all users?
1
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0
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68
views
asked 2 months ago