All Content tagged with Amazon Connect

Hello, Hope you're doing well. I have a question regarding the contact block, "Add Contact Attribute" and what it means for the rest of the flow within Amazon Connnect. I've observed that in many ca...

We are currently exploring options to configure outbound SIP calls using the Amazon Chime SDK. Our goal is to establish a workflow where outbound SIP calls can be initiated from AWS. We are looking ...

I am working with views in Amazon Connect trying to add a disposition code, when I end the call a view is opened, it contains a form with a dropdown, each option is a possible code to categorize the c...

Hi Guys, I'm using kinesis video stream to get the audio stream from the amazon connect interaction with Lex voice bot. I'm using the getmedia API to get the file. But when I tried to convert the pcm...

Is it possible to integrate the Outbound flow in an inbound transfer flow to change the aws:connect:systemEndpoint value based on a contact attribute?

How to change the aws:connect:systemEndpoint value before initiating a phone call to the customer? Is this customizable based on the contact attributes within an inbound flow?

Hello everyone. For all customer calls, we record the audio and transcript, using a '**Set recording and analytics behavior**' block with the following settings: * Call Recording: **On** (Agent and cu...

I'm running into an issue where we have bi-lingual agents, Spanish speaking agents, and English speaking agents. When the call comes in the caller picks English or Spanish and the flow branches off fr...

I would like to fetch raw data from kinesis (related to amazon connect) to my application's dedicated table to process data. The third party application is based on ruby on rails framework. Which is...

Hello, I’m experiencing an issue with Amazon Connect when making outbound calls. After making more than 5 calls, subsequent calls seem to overlap with previous ones, causing a cross-line issue. I ha...