All Content tagged with Amazon Connect

I am looking to integrate AWS Connect with my own Natural Language Understanding (NLU) system to answer end-user questions. For this integration, I would need AWS Connect to perform a SIP transfer to ...

Once a Call recording has been deleted in Contact search. It appears the Contact id record still exists in Amazon connect contact search. Is there anyway to remove the Contact id from appearing in Ama...

Hello, I'm using Amazon Connect. For some callers, I have files associated with them, and these links are present in their Customer Profile. When an agent receives a call, the profile of the caller ...

In our contact center I try to add all expected holidays at the beginning of the year through the Amazon Connect UI. It would be helpful if they were in sequence so we can check at a later date if al...

Hello, I would like to update voice Call after " Get customer input" in flow. How i can set-up Ivoke rest API salesforce function? thank you for your help. Br, C

I wanted to test sending a numberplate collected in Amazon Connect as an attribute, then pass it through Lambda for validation, to show its a correct reg plate, however its not reading the attribute. ...

I read the [doc](https://docs.aws.amazon.com/connect/latest/adminguide/data-handled-by-connect.html) provided by Amazon Connect on the data they store. However, there is nowhere mentioned on the kind ...

How can we verify if the Amazon Connect instance created is SMAL 2.0 enabled or not? Or is it only selectable at the time of instance creation, with no way to verify or change it later?

We want to get the Post Contact Summary of voice interaction from Amazon connect CCP to interaction data in "OnEnded" event. We have followed the process described in the following documentation http...

I am trying to test audio calls on WebRTC ( No phone claimed) The simple flow have play prompts in loop. Then terminated When i start the chat. the text of playpromts show. But when i start the ca...