All Content tagged with Amazon Connect

We currently need to integrate Amazon Connect into our iOS application to implement outbound calling from iOS application. Could you provide some guidance on how to embed Amazon Connect into an iOS ap...

We currently need to integrate Amazon Connect into our iOS application. Could you provide some guidance on how to embed Amazon Connect into an iOS app? We have been using the Amazon Connect Streams li...

I'm recently looking for new options for Whatsapp Cloud Api integrations, first I tried to develop it myself and it worked, but there are some downsides to using it, such as viewing messages from a us...

I need to test an AWS Connect instance using a soft phone. Is this possible? There is no agent involvement in the flow - it simply takes the call, performs some function, and then plays a message to ...

Hi, I'm trying to enable outbound campaigns for Amazon Connect instance. I applied the KMS key but when I hit the enable button the loading animation keeps spinning. Is there any AWS IAM permissions ...

HI, We ar eusing a Lex Chastbot in an Amazon Connect Contact Flow. I can manage the Lex Bot from the Amazon Connect admin console But when I test within a Contact Fllow I have the Error Messahre ...

I want to audit phone numbers in my Amazon Connect Instance for unused numbers. I want to collect information for all phone numbers and the recent call date of a call received in the last 90 days. I c...

Does anyone know if there are any plans of accepting BYOC or more "Shared trunking" options in Connect? There are issues compeeting with all other CC's (Genesys especially) atm in regards of this for...

How can I get increased quotas for a new subscription? I'd really like to know if there is a better solution than "wait a few months and hope for the best". The context is as follows. I've created a ...

I have a scenario where I want to route the incoming call to the last agent who interacted with the customer, in case the agent missed or rejected the call, the contact shall continue to be routed to ...

I am creating my first Amazon Connect instance and have linked it to a number I have acquired on AWS. The number is linked to a sample AWS Flow (First Connect?). When I ring the number, I should go he...