All Content tagged with Amazon Connect

Is there a maximum time limit concerning the live call recording and call transcripts in Amazon connect contact centre ? if so what is the maximum time duration for call recording and call transcript...

I'm trying out the Freshdesk integration, using the CCP inside Freshdesk with the CCP downloaded from Freshworks marketplace. But Freshdesk seems to block the URL, but they say it's on Connect side th...

Is this still true that Lex and Connect must be in the same AWS account? Is there a link to the documentation for the same. From the knowledge article from 2 years ago: https://repost.aws/knowledge-c...

1. Agent logged in at 7:28 AM 2. Because of some reasons she logged out at 8:43:11 AM 3. She logged back in at 8:43:39 AM 4. At the end of day she logged out at 2:30 PM In the login/logout report i'm...

Are there any potential conflicts or issues we should be aware of when using both custom CCP and Agent Workspace simultaneously at the same time?

When a call is routed to an Amazon Connect agent who is using a desk phone, if they miss an inbound call and it goes to their message bank, the flow is broken, and the customer is not routed to anothe...

Hello, I have a problem. Can you help me please? My Lex bot works perfectly on its own. My Lex bot in Amazon Connect ('my alias') works perfectly in English, but when I switch it to French, it doesn't...

I am seeking answers to 2 questions: - Is there a way in amazon connect flow to get the value of the inbound phone no. which is being dialled. - Is there a if else block with which we can take decisi...

Within a lot of voice api's such as twilio you are able to get a WebSocket style interface into the audio streams. This allows them to be easily connected to real time audio language models. Current...

Hi Community I'm experiencing some unexpected behaviour when setting User Defined Attributes within the Customer Hold flows. Whenever customer is placed on hold, we have a Set Attribute block in pl...

I have been using the QnA bot to answer simple questions in Facebook messenger. What i would like to add is when the customer asks for a human or agent, that the chat be transferred to an amazon conne...

Hello, During a use-case we need to setup our own frontend application, that have to be used with 3P Application setup in Amazon Connect. We did not found any working example, how we get the same log...