All Content tagged with Amazon Connect

I configured my Amazon Connect instance to accept inbound calls. However, when I add a phone number for activation (for example, a Polish number such as +48 …), calling that number only produces beeps...

Hello All. I am looking for the option when an agent using Amazon Connect agent workspace gets an option to search for agent (with current status), and then initiate a call to that agent.

New to amazon connect and wanted some guidance in extracting below reports for amazon connect and salesforce voice. - See how many calls are holding in the queue - Need to see the average callback t...

Hello, currently we are having trouble figuring out a way to transfer calls from one agent to another that is not in the available status. For example some employees take calls from the que while othe...

Hello, I am trying to schedule a daily report of the Contact trace records into S3 and i need to capture the DISCONNECT REASON as well, as part of the report. I tried applying the filters and invoked...

Hello, I am trying to implement the video call feature on the Amazon Connect through the widget hosted on a site and it works fine. However, I am not able to record the video call even though i tried ...

I have claimed 3 different phone numbers the first one more than a week ago and when I dial each number I get an automated message saying "Your call cannot be completed as dialed...check the number an...

User opted out without sending either "Stop" or "Opt-out" messages, she sent me screenshots proving the services stopped automatically, i can't find if any messages sent like "Stop" or "Opt out", "Can...

Process for locating call recordings for users that have left the organization and have been deleted from the AWS Connect User Management. Users who have left the organization are deleted, but proces...

I am using Amazon connect implementation with Apple Messages for Business, when I use images at list picker functionality, just one default image provided by Amazon shows, the other images do not appe...

Hi Team, I am using Salesforce Service Cloud Voice with Amazon Connect and have a business scenario where inbound contacts should be routed directly to the last agent who interacted with the contact v...