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All Content tagged with Amazon Connect
easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
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I need to update a customer profile from a Lambda function when a call comes in. Specifically, I want to append the call summary along with the date of the call to an existing summary already stored i...
I'm triggering a Lambda function when a Contact Lens summary file is generated. This Lambda reads the Contact Lens summary and stores it in Customer Profiles. However, I also need to retrieve the agen...
Hello AWS Support,
We are developing a voice automation system using Amazon Connect, Lex V2, and AWS Lambda. We’d like to confirm the following technical details:
1. Lex Bot in Outbound Call Flow: ...
https://docs.aws.amazon.com/connect/latest/adminguide/setup-sms-messaging.html#enable-twoway-sms
I followed above documentation and able to send SMS on Verified numbers, and able to add the SMS Numbe...
We have a use case where we need to restrict users through 'tags'. In such cases, the users are unable to see the option of 'historical changes' on Connect. Is there any workaround for this where i ca...
I am using Amazon Connect and calling the StartOutboundVoiceContact API multiple times with the same ClientToken="abc" and the same PhoneNumber="123". In the first few attempts, I received an Idempote...
Hello,
In Amazon Connect Voice ID Workshop with the the sample contact flow, found here:
https://catalog.us-east-1.prod.workshops.aws/workshops/ed3fc8e1-cb23-4bce-b2f3-a2bfeaa3aa7d/en-US/1enabling-ama...
I can get lex v1 bots working fine but if I try to connect to a v2 bot I end up with the following. Which has zero details on what's going wrong. It doesn't even read out the prompt just goes straight...
What would be the possible causes for Amazon Connect calls in CTR showing disconnect reason as "Other".
Certain selected contact attributes need to be removed or be masked in Contact Search Contact id record.
In console log seeing - SCV dispatched error CAN_NOT_SUPERVISE_CALL for eventType SUPERVISE_CALL
with this leave call button is not coming up in omni supervisor in salesforce voice amazon connect.
I have activated Voice ID following the steps in this tutorial. [https://catalog.us-east-1.prod.workshops.aws/workshops/ed3fc8e1-cb23-4bce-b2f3-a2bfeaa3aa7d/en-US/1enabling-amazon-connect-voice-id]. T...