All Content tagged with Amazon Connect

I want to achieve the voice mail feature in amazon connect

Hi, I'm logged into the Amazon Connect Agent Workspace but I'm stuck in the "After Call Work" state and I can't get it unstuck, which is making it impossible to use. Here's what the Agent Workspace...

I would like to inquire whether it is possible to integrate Amazon Connect Voice ID with the NICE CXone contact center, specifically for enabling voice biometric authentication within the NICE CXone p...

Hi All, Can I record a customer’s voice and enroll their Voice ID directly in an Amazon Connect contact flow without involving an agent? Thanks!

I have a team of agents who conduct outbound calling however, I can't seem to figure out how to restrict calls made to countries outside of my country. The instance comes with options to call US, UK...

Hi, I'm experiencing a random issue with transfers to external number from Agents on Amazon Connect. The call is inbound from contact flow and responded by agent. Then this agent try to transfer to ex...

I have created my 1st aws connect instance but I am unable to claim my 1st phone number. It shows that quota is for 5 numbers but I am unable to claim the 1st phone number itself.

We're trying to use GetMetricDataV2 to capture call center metrics (such as Service Level, AHT, etc) from Amazon Connect and trying to group the results by Queue and Phone Number. We can do that at t...

I’m trying to migrate my local call center to Amazon Connect but have encountered some challenges setting up the flow I need. I’d appreciate any guidance from those familiar with Amazon Connect. Here’...

Hi all! I am trying to query config data for Amazon Connect users in my test account. If I go to Resources, select my aggregator, and then select AWS::Connect::User I see my 1 Connect user as expected...

Does Amazon Connect Voice ID support the Polish language for biometric authentication and fraud detection? If not, is there a roadmap for adding support for Polish?

Hi, I have an AWS Connect instance that uses a Lex Intent. I have a slot for **Amazon.FirstName** If a customer enters "john", it doesn't capitalise the first letter. Is there a way convert the en...