All Content tagged with Amazon Connect Agent Workspace
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We are building a voice routing pattern in Amazon Connect and need guidance on a reliable way to detect an agent connection failure and reroute the caller.
**Business flow**
1. Customer is in a queu...
Hi,
I want to frame a customer system in to Amazon Connect Views, I want them to be able to view the application within the Amazon Connect Agent Workspace.
I want to add it like this
Saikrishna ReddyEXPERT
published 3 months ago0 votes131 views
This article explores a scenario where audio quality issues (static, robotic sound) in an Amazon Connect contact center are misattributed to the Connect service, while the actual root cause lies in th...
We are trying to expose a Bedrock AgentCore Gateway Lambda target as an MCP tool inside Amazon Connect AI Agent Designer.
**Setup**
Region: us-east-1
Amazon Connect instance: Active
Bedrock AgentC...
We're building an agentless outbound campaign in Amazon Connect. In the Journey flow, we have a Custom action block that invokes a Lambda function. The lambda receives a batch of customer profiles, ca...
I’m working with Amazon Connect and trying to handle a specific real-time scenario for **chat contacts**.
When an agent is currently handling an active chat and manually changes their status to **Off...
I am working inside a flow. I use the Show View node. Following the Submit line of execution I try to set contact attribute. I am trying to set contact attribute using $.Views.ViewResultData.TextBox_1...
I created a new Bedrock KB, synced it and tested it. Everything is working fine.
I then created a new domain in Amazon Connect instance, added a new integration point using Bedrock KB and once create...
Gunasekaran, MakendranEXPERT
published 7 months ago0 votes163 views
Technical guide for implementing Amazon Connect chat widgets with the alwaysHideToolbar configuration. Explains how to prevent false URL detection (text like "ID.me" becoming hyperlinks) while hiding ...
My application uses AWS Cognito User Pools for authentication (users log in via Cognito and receive tokens).
After logging into my app, users see a button “Agent View”.
When an agent clicks “Agent V...
Hi everyone,
We’re using Amazon Connect and have noticed that when a call is presented to an agent, the CCP rings for around 20 seconds before timing out. Our agents have asked if this can be increase...