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All Content tagged with Amazon Lex

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.

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Amazon Connect Native AI Voice Agent – GetCustomerInput thro...

I am facing an issue with Amazon Connect Native AI Voice Agent that started occurring suddenly without any intentional configuration changes. **Scenario:** * Amazon Connect instance: us-east-1 * Usin...
Amazon LexAmazon CloudWatchAmazon Connect
2
answers
0
votes
75
views
asked 19 days ago

Lex AMAZON.BedrockAgentIntent never exits conversation

Hello, I use the Lex built-in intent AMAZON.BedrockAgentIntent in a Lex bot. This bot is used in Amazon Connect so that users can talk directly to an LLM via Bedrock. The problem I am encountering is ...
Amazon ConnectAmazon BedrockAmazon Lex
1
answers
0
votes
59
views
asked a month ago

[AMAZON CONNECT + LEX QUESTION] Initialize bot with message ...

Why does Initialize bot with message with Lex in Get Customer Input block of Amazon Connect error out when I try the flow with a Call. It works when I am testing the flow with text chat. Does this fe...
Amazon LexAmazon Connect
2
answers
0
votes
135
views
asked a month ago

Issues with Amazon Lex when using Conversation AI Bot and MC...

I'm setting up a conversational AI bot in Amazon Connect. I'm sometimes getting a random error in the conversation. The AgentCore MCP (Lambda) tool shows no errors and returns the proper data. The ...
Amazon LexAmazon Bedrock AgentCoreAmazon Connect
1
answers
0
votes
95
views
asked 2 months ago

Amazon Lex UI stack formation failing anytime I want to depl...

I am trying to deploy a chatbot for one of our customers.my stack formation for the AWS lex UI keeps on failing..how can I resolve this or is this a general issue from AWS?
AWS CloudFormationDevOpsAmazon Lex
3
answers
0
votes
40
views
asked 2 months ago

Amazon Lex: Can the bot play two consecutive voice messages ...

Hello AWS community, I am working on a voice bot using Amazon Lex (tested in the Lex console and intended for voice channels). The bot integrates with AWS Lambda and Amazon Bedrock to generate a dynam...
Amazon ConnectAWS LambdaAmazon LexAmazon Bedrock
1
answers
0
votes
62
views
asked 2 months ago

Trying to connect a Bedrock knowledge base to a qnabot

I am using this template: https://docs.aws.amazon.com/solutions/latest/qnabot-on-aws/aws-cloudformation-template.html Has anyone successfully connected the bedrock knowledge base to the qna client th...
Amazon Lex
2
answers
0
votes
36
views
asked 2 months ago

Determining Intent(s) and the Customer Uttered Value from a ...

Scenario: Determine the Intent or Intents during the live conversation, in real time, pass that intent as it is recognized to an API. Along with the intent, I need to pass the value or the text that t...
Amazon LexAmazon Q in ConnectAmazon Kinesis
1
answers
0
votes
35
views
asked 2 months ago

AWS Bedcore and OpenSerach with Lex

A couple of questions from the contact-center perspective. I have very limited real-world experience on the below topics, so please forgive me if my understanding is off. I have been working on a PoC ...
Amazon OpenSearch ServiceAmazon LexAmazon BedrockAmazon ConnectAmazon Bedrock AgentCore
1
answers
0
votes
73
views
asked 2 months ago

Issue with lexv2 update_intent api

Hi Team, I’m facing an issue while working with the Lex V2 API. Current Process & Problem I first create a “blank” intent (with minimal or no configuration). Later, I update the intent to: add sl...
Amazon LexChat BotsAWS Chatbot
1
answers
0
votes
48
views
asked 3 months ago

Q in Connect Barge In Not Working as expected

We have a self-service answer bot created using LEX and Q in Connect. While barge-in works, the behavior is not as expected. The AI Agent should respond to what the caller interrupted with, but inste...
Amazon Q in ConnectAmazon Lex
2
answers
0
votes
83
views
asked 3 months ago

Integrating AWS Lambda Function to Amazon Lex

Hello! I have been working on Amazon Lex for a while now and I want to integrate an AWS Lambda function to the fulfilment section. I have built the Bot and have been trying to integrate, but none of t...
Amazon LexAWS Lambda
1
answers
0
votes
84
views
asked 3 months ago
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