All Content tagged with Amazon Connect Customer Profiles

I need to update a customer profile from a Lambda function when a call comes in. Specifically, I want to append the call summary along with the date of the call to an existing summary already stored i...

I'm triggering a Lambda function when a Contact Lens summary file is generated. This Lambda reads the Contact Lens summary and stores it in Customer Profiles. However, I also need to retrieve the agen...

I received an email from AWS telling me to click the "Update KMS permission” button in the Amazon Connect Customer Profiles page. After this, I am to "create a support case for the Amazon Connect Cust...

I'm creating custom views to change the agent desktop when a agent receives an inbound call. Basically, I have a first custom view so the agent can query for the customer profile based on the custome...

Hi All, Can I record a customer’s voice and enroll their Voice ID directly in an Amazon Connect contact flow without involving an agent? Thanks!

Does Amazon Connect Voice ID support the Polish language for biometric authentication and fraud detection? If not, is there a roadmap for adding support for Polish?

I have a very simple requirement. In the customer profile, I would like to have a custom field added and make it mandatory. Currently we are able to add fields in more information. I could see tha...

I tried to connect to my amazon account but I saw that I forgot password and when I tried to recovery password I received a six-numbers code and when I entered this code I got a message with your acco...

I'm being billed for Amazon Connect Customer Profiles but deleted my Connect Instance moths ago. How do I delete the profiles now?

I know it's possible to create case templates to control what fields are shown on the case home screen vs in the more information tab, but is a similar feature available for customer profiles? There ...

Hellow am having problems with my contact flow in amazon connect. in after office hours we are sending our costumers to a queue "after ours" this queue transfers to a block "transfer to phone number",...