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All Content tagged with Amazon Connect Contact Lens
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I need to update a customer profile from a Lambda function when a call comes in. Specifically, I want to append the call summary along with the date of the call to an existing summary already stored i...
I'm triggering a Lambda function when a Contact Lens summary file is generated. This Lambda reads the Contact Lens summary and stores it in Customer Profiles. However, I also need to retrieve the agen...
EXPERT
published 3 months ago0 votes99 views
This article addresses the issue of missing email notifications from Contact Lens rules in Amazon Connect instances with SAML authentication. It explains the underlying cause and provides steps to ens...
Does Amazon Connect Voice ID support the Polish language for biometric authentication and fraud detection? If not, is there a roadmap for adding support for Polish?
I just created a new connect instance in my personal account. there are no numbers claimed in that instance. It is not allowing me to claim a new number saying I have exceeded my limit. All together I...
Hello everyone.
For all customer calls, we record the audio and transcript, using a '**Set recording and analytics behavior**' block with the following settings:
* Call Recording: **On** (Agent and cu...
Hi team,
I am trying to do a voice enrollment of my own to check how the batch enrollment is happening, according to the document I did all the setup like Api request od domain Id, InputDataConfig, O...
I am trying to stream contact lens data (specifically the audio transcription data) into my kinesis data stream.
I have
1. enabled contact lens
2. created a kinesis stream
3. associated it with conta...
Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant fie...
The API for retrieving sentiment and redacted audio directly without using transcribe and comprehend
The AWS used to enable the sentiment and redacted audio when it is enabled in flow. we can also en...
We want a single reusable module that can be used in all IVR menus to handle No Match and No Input.
We want to set attributes on the flow level so that they are not visible in the contact lens record...
Can Amazon Connect contact lens recognize the speaker's identity using Interaction Transcription?