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All Content tagged with Amazon Transcribe Call Analytics
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I'm attempting to start a MedicalScribe stream from the browser using the `StartMedicalScribeStreamCommand`, sent using the ask's `TranscribeStreamingClient`. I am consistently getting a 500 in respon...
In my Amazon Connect flow, I can get queue time based on the Queue metrics block and be able to play it to the customer.
But how can I play the updated/refreshed queue time every 2 minutes and entice...
Hi, we need to tag transcribe analytics post call job.
It should be doable reading here https://docs.aws.amazon.com/transcribe/latest/dg/tagging.html
> In Amazon Transcribe, you can tag the followin...
I have a customer who wants to display real-time transcription in the CCP (Contact Control Panel) for Amazon Connect.
Currently, we have real-time transcription enabled in our flows, but I am unable ...
I'm trying to use the Transcribe Call Analytics service to transcribe call center audios. However, when the audio is mono, the separation between AGENT and CUSTOMER doesn't work because I imagine it's...
We attempt to generate the post call analytics via api calls using @aws-sdk/client-transcribe but the callanalyticsjob created with json but file not generated and PII redact options turned to Off.
...