All Content tagged with Amazon Connect In-app, Web, and Video Calling

Hello, I am trying to implement the video call feature on the Amazon Connect through the widget hosted on a site and it works fine. However, I am not able to record the video call even though i tried ...

We have integrated Amazon Connect with ServiceNow following the official documentation: ServiceNow-Amazon Connect Integration - https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/p...

Hi All, Can I record a customer’s voice and enroll their Voice ID directly in an Amazon Connect contact flow without involving an agent? Thanks!

Hi, I am using a ccp and noticing network issue and webrtc errors often. Everytime when I lock my computer and go on break or if there is no activity on my laptop for about 10 mins, I see this error a...

Hello, I’m experiencing an issue with Amazon Connect when making outbound calls. After making more than 5 calls, subsequent calls seem to overlap with previous ones, causing a cross-line issue. I ha...

I‘m using a communication widget for incoming video web calls. I‘ve tested this widget with chat only and everything worked like expected (e.g. I can see logs in CloudWatch that confirm the flow was c...

Hi All, I just want to know that can I able to record the customer voice by asking to give a speech for 30 seconds and enroll the voice Id in amazon connect contact flow or how can I do the new custo...

I need a way to notified all agents when a new call in the queue so that the agent quick transfer the current contact back to the queue and take the new call if it has priority

Hi All, I am trying to test an Amazon Connect chat through a google site. When loading, I get the error: We’re unable to load chat at this time. Please refresh the page to retry, or try again later (...

I am trying to follow this instruction to import my AWS Pinpoint SMS number to Amazon Connect: https://docs.aws.amazon.com/connect/latest/adminguide/setup-sms-messaging.html However, I am stuck at Ste...

We have a caller who is spamming our center with calls, and need the steps to block that particular number from being able to reach our IVR.