All Content tagged with Account Support

I’m in a really strange situation and I’m hoping someone here has seen this before. My AWS account was suspended pending verification. AWS says the account is still in a recoverable state and can be ...

I have create 2 tickets request to support from 03/03/2026 and 06/03/2026 but didn't receive any response or support from AWS. even its state hasn't changed at all - always is Unassigned! I created ti...

Hi, I have SkillBuilder subscription for $29/month. Starting Saturday March 7, i cannot login to Skillbuilder because my Builder Id is blocked. I checked the error in the browser console. On the UI, i...

AWS Support has completely failed me. Case ID *************** has been "unassigned" for 2 WEEKS. SITUATION: - Valid AWS Marketplace subscription for Claude 3.5 Sonnet v2 - Agreement ID: agmt-7td9047x...

We have EC2 instances used as ECS container instances in DRAINING with 0 running tasks. TerminateInstances fails from both CLI and Console with: “InternalError: An internal error has occurred”. Regio...

I am not receiving an OTP on my phone number (Pakistan | Telenor) while setting up my AWS Account. I have also opened a case on AWS Support about a week ago, but still there is no response there. I am...

AWS Support case ************ has been unassigned for 6+ days. We are attempting account recovery after the account administrator passed away. Need assistance escalating to the account recovery team.”...

Hi, My production server was impacted by the ME-CENTRAL-1 infrastructure event (March 1, 2026). I am unable to recover my data and need urgent help. Details: - Instance ID: i-0d671d018f7734096 - V...

I have recently taken over this account from a collgiue that has retired. I need to find out what the account provides to ensure it is working correctly for the business.

Hello, I noticed that my AWS account is being charged around $0.26–$0.30 per month for RDS (Relational Database Service). Here’s what I have checked so far: RDS Instances: None (no resources appear...

I submitted a security breach case on Feb 20 regarding compromised credentials and fraudulent charges (~$30). The case has been "Unassigned" for 10 days with no response, and my bill is due (probably ...

I've always used my APN account for certification, but now it's been replaced by a Builder ID and the new Certmetric number, and several of my certificates have disappeared. Is there a way to recover ...