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All Content tagged with Amazon Connect Omnichannel Customer Experience
Create, deliver, and tailor seamless experiences that delight customers, whether it’s over the phone, in-app and web calling, video, chat, Short Message Service (SMS), or third-party messaging.
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Hi All,
Can I record a customer’s voice and enroll their Voice ID directly in an Amazon Connect contact flow without involving an agent?
Thanks!
Does Amazon Connect Voice ID support the Polish language for biometric authentication and fraud detection? If not, is there a roadmap for adding support for Polish?
I'm running into an issue where we have bi-lingual agents, Spanish speaking agents, and English speaking agents. When the call comes in the caller picks English or Spanish and the flow branches off fr...
Hi,
I would like to achieve the following. The customer visiting the webpage initiating the live chat. They should be able to ask the questions and the bot (Lex) should be able to answer them (Bedroc...
asked 6 months ago
I am trying to follow this instruction to import my AWS Pinpoint SMS number to Amazon Connect: https://docs.aws.amazon.com/connect/latest/adminguide/setup-sms-messaging.html
However, I am stuck at Ste...
Tried through cloud trail and cloud watch but getting only the logs from instance that created in the amazon Q service itself but not with Q which Integrated in amazon connect
the same error was throwing for instance creation for all regions in Amazon connect.
User: arn:aws:iam::851725436911:****
Service: securityhub
Action: DescribeHub
On resource(s): arn:aws:securityhub:...