Questions tagged with Support Case
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Support page returning 404s
Hello, For the last 2 hours we have been trying to reach out to support due to production being partially impaired, however, the support panels routing seems to be broken as its returning 404s. We have tried accessing it in multiple different ways and none seems to work, is there any known issue? Attempting to use our account in other browsers throws "Internal error, try again later". We are subscribed to the business support package in case thats relevant here. Thanks!
Can't start Lightsail server under root account
Hi, I'm unable to start my Lightsail server using root account. Yesterday I tried to restart it and currently it showing as "Stopped". When I'm using root account and click "Start", then I receive an error: ![Enter image description here](/media/postImages/original/IMVWkr-UHEQuu97f-LpQuJ5g) I created a support ticket and they told me that it's an internal issue and some team will work on it (request xxxxxxxxxxx) Do you have any idea what else can I do to start the server ? This is very important for me because it's a production server and my company loosing money Edit: Removed case ID — Zack M.
Urgent - please help- Pearson VUE revoked exam due to name mismatch
Hi AWS Team, I have schedule my exam for AWS cloud practitioer at 09: 45 AM IST today(20-07-2022) and the Pearson VUE proctor revoked the exam stating mismatch in name. Pearson VUE case ID : xxxxxxxx AWS Candidate ID : xxxxxxxxx and registered mail id - email@example.com please help me with this I have to write the exam asap I have already raised the aws support case usinghttps://support.aws.amazon.com/#/contacts/aws-training. I haven't heard back yet. I want to change my lastname(sur name) as "Muthu Kumar" in the certification portal. Thanks. Edited: Removed PII \- Thomas E.
Cant login to aws console. Stuck in login loop
Forgot to update the payment for a clients Aws account.. Now services are off ..Payment haven't been made in 3 months. I have to update the account debit card but stuck ..The login page takes me to account suspended page and anything i click there takes me back to login page. Thats Payment and AWS support links.. They all take me back to the login page
How long does it take for AWS tech support team to respond to a "system impaired" issue?
Hi all, I have raised a ticket for multiple issues we've been having with SageMaker lately, the ticket was created more than 36 hours ago, and I have not had any response, in fact the ticket hasn't even been assigned yet. The case ID is 10300240931. I thought AWS guarantee a response under 12 hours for "system impaired" issues, does anyone know what I can do to accelerate this? thank you! Ruoy
AWS Lambda: You do not have sufficient permission. Access denied
We are currently getting this error on the AWS Lambda page: You do not have sufficient permission. Access denied. This started when AWS opened a case 10 hours ago and which is yet to be fixed. Also, some of the lambda services are down and just throwing internal server errors. The AWS Support team is not helping at all as this has been going on for 10 hours with no valid solution and they keep on waiting for their internal response team. Our core business system is down and cant do anything because we don't have access to Lambda. Whats the faster way to fix this.
No engagement on support case and sneakily being resolved
Seeking for advice on what we can do next. We're on developer support plan. A support case was raised in Dec 21 and took months to confirm that there was a technical product issue in Jan 22 and subsequent action taken in Feb ended up corrupted our service. This took more weeks with back and forth and we finally give up pursuing a fix and instead recreating & migrating our service and asked for refund. This was acknowledge in the case then, but since then, a few follows up was made on the case regarding refund processing but nothing was done. The last update I received was on April with all the promises but nothing was delivered and despite more follow ups, nothing was done and nor update was provided. Today I discovered that the case was marked as resolved with no response/action. I just reopened the ticket and asking for explanation. This whole process/ordeal is obviously very frustrating and I'm just wondering if anyone has similar experience and recommendation on what action I can take next. Thanks in advance!
Report Amazon AWS abuse gave me Something went wrong
A separate post suggest I make a report using https://support.aws.amazon.com/#/contacts/report-abuse I attempted to do so, four times, on two separate days, all brought the same error message "Something went wrong". Might I suggest someone check this out?
AWS Certificate Manager: Certificates won't renew "Additional verification required to request ..." .ru domains
Hi, We have the "Additional verification required to request certificates for one or more domain names in this request."-Error on two certificates with .ru domains involved. Is there some official answer to this problem, as we are not the only ones as it seems? (No we don't have a support plan on this account, so I can't open a case)
Can't access technical support despite having a developer plan
Whenever I try to create a technical support case I receive ``` Technical support is unavailable under the Basic Support plan ``` In the upper left of the page it says ``` Support plan: Basic Change ``` When I click "Change", the page I'm brought to tells me I have the "Developer" plan which should include technical support and is obviously not the "basic" plan the previous page said I had.