Questions tagged with Support Case
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I have developer support. I created a ticket 4 days ago. The good news is that I have other things I can work on. However on AWS documentation [2], Developer support plan has an SLA of 24 hours,...
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239
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asked 4 months agolg...
Hi Hope you doing well.
I have created AWS Technical Support Case but i did not get any response from last 5 days.
Actually i have StepFunction and its type is Standard.
i want to connect...
2
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0
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392
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asked 5 months agolg...
I have a Developer Support plan, they claim to provide support within 12 hour for a System impaired case but it's been 2 days and got no response no one is yet assigned to my ticket. This is so...
1
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205
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asked 5 months agolg...
Anyone knows how quickly Amazon staff processes the requests to move from Sandbox to production? We used SMS services to send 2FA login codes for several years now and suddenly due to some new...
5
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310
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asked 5 months agolg...
I have requested SMS production access from my account and the support case is still unassigned. The case was created on 2023-11-03. Case ID: ***********.
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163
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asked 5 months agolg...
I opened a support case (Case ID xxxxxxxxxx) for migrating our SES out of the sandbox and into production. The support reply included the following text:
> Our team provides an initial response to...
1
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170
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asked 5 months agolg...
Hello guys,
I am writing you since I have no answer regarding my "get out of sandbox" request since 2nd November.
I also already opened another support case, asking the question, why I get no...
1
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0
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234
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asked 5 months agolg...
We have posted a limit increase support case raised on Thu Nov 02 2023 11:45:47 GMT+0530 and it is still unassigned. I understand we have a Basic support plan however this is a simple limit increase...
1
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172
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asked 5 months agolg...
I have paid AWS Support, and have created a case verbatim to what's provided below. The only thing I'm trying to do in "Cognito, SDK" is import the `@aws-sdk/client-cognito-identity-provider`. I have...
3
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302
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asked 5 months agolg...
If anyone from AWS support reads these forums, I opened a ticket on 25-10-2023 and have gotten no response to it yet. If someone can take it, I would greatly appreciate it.
*Edit: Removed case ID —...
2
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1
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2582
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asked 6 months agolg...
Hello,
I created a support request for a limit increase and it's already ~~3~~5 days without any response, the ticket is still unassigned.
Maybe it's normal, but seems unreasonable to me to not get...
4
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0
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395
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asked 6 months agolg...
It has been 2 days(48 hrs+) since I requested for account to be taken out of SES Sandbox. I am on the basic Support plan and that it should have been actioned within 24 hours. This is now hampering...
1
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197
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asked 6 months agolg...