Questions tagged with Support Case
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Seeking for advice on what we can do next. We're on developer support plan. A support case was raised in Dec 21 and took months to confirm that there was a technical product issue in Jan 22 and...
1
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0
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326
views
asked 2 years agolg...
A separate post suggest I make a report using https://support.aws.amazon.com/#/contacts/report-abuse
I attempted to do so, four times, on two separate days, all brought the same error message...
1
answers
0
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570
views
asked 2 years agolg...
Hi,
We have the "Additional verification required to request certificates for one or more domain names in this request."-Error on two certificates with .ru domains involved.
Is there some official...
1
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0
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469
views
asked 2 years agolg...
Whenever I try to create a technical support case I receive
```
Technical support is unavailable under the Basic Support plan
```
In the upper left of the page it says
```
Support plan: Basic ...
1
answers
0
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780
views
asked 2 years agolg...
Amazon RDS SQL Server DB instances have a limit of 16 TiB of storage.
Is posible request more storage with AWS Support?
1
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0
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239
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asked 2 years agolg...
The database looks OK but starting from tonight no communication from any client
Any ideas on what should I do to fix it?
1
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0
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883
views
asked 2 years agolg...
https://aws.amazon.com/premiumsupport/plans/developers/ says:
> You can have one primary contact that can open an unlimited amount of cases.
How does one designate who is the primary contact for an...
1
answers
1
votes
345
views
asked 2 years agolg...
If anyone from AWS support reads these forums, I opened xxxxxxxxxx* on 3/24 and have gotten 0 response to it yet. If someone can take it, I would greatly appreciate it.
*Edit: Removed case ID — Kita...
2
answers
1
votes
789
views
asked 2 years agolg...
Hello, we have technical support tickets that are still unassigned well after 24 hours. How can these tickets be escalated such that they get assigned? Example Case ID: 9617504851
1
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0
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303
views
asked 2 years agolg...
Hello Guys!
I have found a serious gap in the AWS process and the AWS support team doesn't want to help.
How I can escalate my problem other than describing it here? I am really tired already.
**My...
1
answers
1
votes
279
views
asked 2 years agolg...
I have 4 instances on EC2 and there is only one of them that I can't connect to in SSH even if I restart or stop then start it. After long minutes of initialisation, the instance console tells me that...
3
answers
1
votes
1102
views
asked 2 years agolg...
Dear community,
I have raised a case with ID 95591xxxxx more than 48h ago and its status shows "unassigned" yet. My organization has a Developer Support Plan. Should the case status not have changed...
1
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0
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256
views
asked 2 years agolg...