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Questions tagged with Amazon Connect Outbound Campaigns
Create high volume ML-powered outbound campaigns in just a few clicks.
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17 results
I’m using an Amazon Connect outbound journey with a Custom action (Lambda) followed by a Check attributes block.
The Lambda returns customer data, and I’m trying to branch the journey based on the va...
1
answers
0
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29
views
asked 6 days ago
I am new to Amazon connect. I have setup an Amazon Connect Outbound campaign using Recipient as Customer Event and selected Source as S3
Event defined as Zipcode is NY
I have uploaded the CSV fi...
1
answers
0
votes
54
views
asked a month ago
Hello,
I have integrated Salesforce with Amazon Connect Customer Profiles. I have a custom Salesforce field `Prior__c` that is mapped to `Attributes.Prior` in my Customer Profiles object mapping.
![D...
2
answers
0
votes
70
views
asked 2 months ago
i m trying to use outbound whisper flow in amazon connect, will it play message to agent or only for customer, what other things i can do with outbound whisper flow?
2
answers
0
votes
300
views
asked 5 months ago
I’m running an outbound campaign in Amazon Connect, sourcing contacts from Customer Profiles.
I’ve added phone numbers into the profile objects under the fields MobilePhoneNumber, HomePhoneNumber, an...
1
answers
0
votes
206
views
asked 6 months ago
Question:
When will outbound calls using TFN numbers be allowed in Chile?
Context:
In Chile, a new law (link: [https://www.subtel.gob.cl/prefijos-unicos/]) came into effect today (August 13, 2025) re...
1
answers
1
votes
119
views
asked 6 months ago
1. Does Amazon Connect allow phone number masking for making outbound calls through campaigns?
For example, some PBX systems allow masking so the call recipient cannot block the real number, which is ...
2
answers
1
votes
150
views
asked 6 months ago
I understand that Amazon Connect internally uses the OPUS codec. However, public telephony in different countries may use different codecs depending on the country (e.g., G.722, G.729, etc.).
**My qu...
2
answers
1
votes
139
views
asked 6 months ago
Hi Everyone,
I'm currently running outbound voice campaigns using Amazon Connect, and I’d like to implement a solution where the caller ID number is selected dynamically based on the customer's phone...
1
answers
0
votes
180
views
asked 8 months ago
I want to set up an outbound campaign using a local DID. For example, if the customer's phone number starts with +1833, the number displayed on their phone should also start with +1833.
I have alread...
1
answers
0
votes
81
views
asked 8 months ago
Hi,
I'm trying to enable outbound campaigns for Amazon Connect instance. I applied the KMS key but when I hit the enable button the loading animation keeps spinning. Is there any AWS IAM permissions ...
1
answers
0
votes
178
views
asked a year ago
I have been looking on the portal and through the documentation but have yet to find a satisfying implementation for a robust DNC list within AWS Connect. I have seen that there is an option when usi...
1
answers
0
votes
534
views
asked a year ago