Questions tagged with Amazon Connect
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Is there anyway that I could see my queue stats (ex: Total call waiting, Number of agents available) in my agent workspace?
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32
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asked 8 hours agolg...
Hi,
I'm currently working on customizing the Agent Workspace in Amazon Connect and need some guidance on creating a grid-like user interface. My goal is to display data in a tabular format similar to...
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answers
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29
views
asked 2 days agolg...
Hi Guys !!!
I'm currently facing a persistent issue while integrating Amazon Connect with Shopify. Despite several troubleshooting steps, the problem remains unresolved. Here's what I've tried so...
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103
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asked 2 days agolg...
I lost previous password. Therefore I recreated by click on "get password". I provided key file then got the new password. But the new RDP reject the login, why? It was working many times before.
1
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64
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asked 3 days agolg...
Hello,
I am trying to use the C# AWS SDK to create Pinpoint Segments and Journey.
Sometimes when I execute the code with the Journey status as DRAFT, It creates both but in the Journey, it says...
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41
views
asked 3 days agolg...
On our setup we have a welcome message which plays before transferring the caller into a queue.
As I understand it, the abandoned calls stats only count calls which made it into the queue, but hung up...
Accepted AnswerAmazon Connect
1
answers
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42
views
asked 3 days agolg...
Hi All,
I am trying to test an Amazon Connect chat through a google site. When loading, I get the error:
We’re unable to load chat at this time. Please refresh the page to retry, or try again later...
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answers
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45
views
asked 3 days agolg...
I'm encountering an error in my Amazon Connect instance when trying to monitor a call as an admin using the "listen in on phone conversation" feature in the Real-time Metrics menu eye icon. The error...
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52
views
asked 4 days agolg...
Hi
Just trying to use Power BI to interrogate some of the data coming out from Connect in the form of text/csv files but am unsure of the process - is there any documentation that someone can kindly...
1
answers
0
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28
views
asked 4 days agolg...
As I understand it, the 'show view' block allows interactive mesages to be displayed without the need for a user input or prompt. The documentation surrounding this suggests that the interactive...
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0
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31
views
asked 4 days agolg...
Hi Team, we have a strange situation where users are complaining when SSO password is about to expire lets say in 10 days , CCP will stop loading and throws the error ECUI failed to login ....
2
answers
0
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58
views
asked 5 days agolg...
Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant...
1
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0
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46
views
asked 5 days agolg...