Questions tagged with Amazon Connect
easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
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I’m trying to understand the exact interaction between queue priority and delay in Amazon Connect routing profiles, as the documentation examples don’t explicitly cover this scenario.
Scenario:
Queu...
We have built an evaluation form in Contact Lens with the following structure:
* 4 scored sections: Customer Experience (32%), Case Handling (18%), Systems (8%), Sales (42%)
* distribution mode: Ques...
We are troubleshooting outbound email campaigns in a fresh Amazon Connect instance in us-east-1, and we are seeing a consistent failure mode that we cannot explain from the docs.
What we observe:
...
We are trying to expose a Bedrock AgentCore Gateway Lambda target as an MCP tool inside Amazon Connect AI Agent Designer.
**Setup**
Region: us-east-1
Amazon Connect instance: Active
Bedrock AgentC...
What are the options for inbound voice channel in Croatia for Amazon Connect? Based on documentation you cannot get toll free number for Croatia or assign existing phone number to Amazon Connect. Only...
Setup
I'm building a voice AI agent using:
Amazon Connect with a custom contact flow
Lex V2 bot with Nova Sonic speech-to-speech enabled
Q Connect Orchestration AI Agent (Claude Sonnet 4.5) handling ...
Im trying to create a flow that you can call via a phone number in Amazon Connect that allows the user to talk in a standard freeflow conversation (like talking to ChatGPT about anything) which im lea...
I integrated Amazon Quick Suite in Slack, but when I ask Quick Suite to retrieve data from Slack and I consequently click on "sign in", I am unable to sign in since the system returns error: invalid_t...
We're building an agentless outbound campaign in Amazon Connect. In the Journey flow, we have a Custom action block that invokes a Lambda function. The lambda receives a batch of customer profiles, ca...
Hi,
We are unable to make outbound calls from Amazon Connect CCP. All calls fail with "Invalid number" error.
Instance ARN: arn:aws:connect:eu-central-1:856058887981:instance/44e26691-c998-406d-b720...
I am trying to send an outbound WhatsApp message using the StartOutboundChatContact API in Amazon Connect.
API Endpoint:
POST https://connect.us-east-1.amazonaws.com/contact/outbound-chat
Region:
us...
Is Amazon Connect now available in the China Region including the inbound and outbound both? Do we have customer facing artifacts or timelines when this will be fully available?
asked 2 months ago