Questions tagged with Amazon Connect
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Hi Team, we have a strange situation where users are complaining when SSO password is about to expire lets say in 10 days , CCP will stop loading and throws the error ECUI failed to login ....
2
answers
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31
views
asked 17 hours agolg...
Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant...
1
answers
0
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22
views
asked a day agolg...
I need to implement functionality to move the contact from current queue to another queue when the contact in queue while playing queue promt.
I have tried using Amazon Connect Api, but it didn't...
2
answers
0
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65
views
asked 3 days agolg...
How can I dynamically set the values for the four items in a data section within an Amazon Connect view? I've configured contact attributes in my Amazon Connect flow and created a Show View block...
0
answers
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73
views
asked 4 days agolg...
Hello,
As Amazon connect is not supporting the voicemail feature for agents from this January, please suggest the best alternative solution to achieve the same functionality.
1
answers
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63
views
asked 4 days agolg...
Hi, I am trying to create a forecast on Amazon connect. I have successfully created a forecast and it says scheduled but the status hasn't changed in a month. It still says "scheduled" .What could be...
1
answers
0
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62
views
asked 7 days agolg...
Hi,
I am unable to enable the Amazon Connect instance mentioned below error occurs. Please help.
You're signed in with an AWS account that was provided by AISPL. These accounts cannot create Amazon...
1
answers
0
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72
views
asked 7 days agolg...
Hi
Has anyone had issues with routing calls in Salesforce Voice via amazon connect?
I have a client who has one phone number, and three queues.
1. A phone call should first go to an agent that...
1
answers
0
votes
88
views
asked 8 days agolg...
"Numbers and flows" and "Contact flow modules" not showing in edit security profile
![Enter image description here](/media/postImages/original/IMIyye9BodTZq-g1j-6guiyA)
1
answers
0
votes
120
views
asked 8 days agolg...
Mostly on SMS peoples directly send questions, we have configured flow which handles Chat, SMS and Call.
For Chat and Call its fine as at both the places greetings message is played by the bot, the...
1
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0
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87
views
asked 8 days agolg...
I have claimed a first US phone number (DID) for the instance but not able to make the incoming/outgoing call.
![Enter image description...
1
answers
0
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71
views
asked 8 days agolg...
Hello , Can someone please help me to identify how we can check which supervisor or user has changed the agent status forcefully . ?
agent was logged in to available status and his was made offline...
2
answers
0
votes
121
views
asked 9 days agolg...