Questions tagged with Amazon Connect
easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost
Content language: English
Filter questions
Select tags to filter
Sort by
Sort by most recent
Browse through the questions and answers listed below or filter and sort to narrow down your results.
1254 results
We are building a voice routing pattern in Amazon Connect and need guidance on a reliable way to detect an agent connection failure and reroute the caller.
**Business flow**
1. Customer is in a queu...
Hello Everyone,
We are working on an Amazon Connect solution that integrates with AWS Lambda to automate backend operations initiated by callers.
Our current architecture is as follows:
**Amazon Co...
Hi all,
I'm building a self-service AI Agent in Amazon Connect (Q in Connect), using Lex with a Q in Connect intent, SelfServiceOrchestration prompt type (MESSAGES format), with the built-in Retrieve...
I have a Connect AI agent (chat channel) configured with a Retrieve tool backed by a Bedrock Knowledge Base. When the agent attempts to retrieve information, the tool call fails with a generic configu...
Hi,
I want to frame a customer system in to Amazon Connect Views, I want them to be able to view the application within the Amazon Connect Agent Workspace.
I want to add it like this
I'm using Amazon Connect Contact Lens evaluation forms to assess my agents' performance. Some of my evaluation questions are only relevant depending on the type of interaction. For example, if the cus...
I am planning to build an IVR solution using only AWS services.
My requirement is to support dynamic multilingual conversations. Specifically:
If a customer starts speaking in English, the IVR shoul...
I have a test amazon connect configuration where, amazon connect invokes a lexv2 bot and the lex bot returns a quick reply custom payload. The issue is connect logs show this error:
```
"ErrorDetails...
Does anyone have recommendations about how to learn CDK/TypeScript from an Amazon Connect perspective in order to do DR with a very short RTO? Any videos or interactive tutorials? I've read the blog p...
asked 2 months ago
Hi,
We have our Amazon Connect instance hosted in the Frankfurt region, but one of our customers is based in South Korea.
Is it possible to obtain a South Korean phone number and associate it with o...
Can AWS Connect receive SIP calls and handle them like the ones received in the DIDs acquired in AWS Connect console?
If not possible directly with AWS Connect, what is the best way to achieve this?
...