Questions tagged with Amazon Connect
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Hi Team, we have a strange situation where users are complaining when SSO password is about to expire lets say in 10 days , CCP will stop loading and throws the error ECUI failed to login ....
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209
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asked a month agolg...
Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant...
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82
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asked a month agolg...
I need to implement functionality to move the contact from current queue to another queue when the contact in queue while playing queue promt.
I have tried using Amazon Connect Api, but it didn't...
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131
views
asked a month agolg...
How can I dynamically set the values for the four items in a data section within an Amazon Connect view? I've configured contact attributes in my Amazon Connect flow and created a Show View block...
Accepted AnswerAmazon Connect
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138
views
asked a month agolg...
Hello,
As Amazon connect is not supporting the voicemail feature for agents from this January, please suggest the best alternative solution to achieve the same functionality.
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134
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asked a month agolg...
Hi, I am trying to create a forecast on Amazon connect. I have successfully created a forecast and it says scheduled but the status hasn't changed in a month. It still says "scheduled" .What could be...
1
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115
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asked 2 months agolg...
Hi,
I am unable to enable the Amazon Connect instance mentioned below error occurs. Please help.
You're signed in with an AWS account that was provided by AISPL. These accounts cannot create Amazon...
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113
views
asked 2 months agolg...
Hi
Has anyone had issues with routing calls in Salesforce Voice via amazon connect?
I have a client who has one phone number, and three queues.
1. A phone call should first go to an agent that...
1
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131
views
asked 2 months agolg...
"Numbers and flows" and "Contact flow modules" not showing in edit security profile
![Enter image description here](/media/postImages/original/IMIyye9BodTZq-g1j-6guiyA)
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162
views
asked 2 months agolg...
Mostly on SMS peoples directly send questions, we have configured flow which handles Chat, SMS and Call.
For Chat and Call its fine as at both the places greetings message is played by the bot, the...
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153
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asked 2 months agolg...
I have claimed a first US phone number (DID) for the instance but not able to make the incoming/outgoing call.
![Enter image description...
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111
views
asked 2 months agolg...
Hello , Can someone please help me to identify how we can check which supervisor or user has changed the agent status forcefully . ?
agent was logged in to available status and his was made offline...
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203
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asked 2 months agolg...