Questions tagged with Amazon Connect
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I have an Amazon Lex bot that requires a "Help" intent before it presents a Quick Reply menu. Is it possible to directly go to the Quick Reply menu?
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What I've tried:
I have tried...
2
answers
0
votes
315
views
asked 17 days agolg...
I've been working on a solution that involves using Amazon Lex in Amazon Connect to get customer input and the process it and get an answer back from an agent in Amazon Bedrock.
The part where I'm...
1
answers
0
votes
465
views
asked 18 days agolg...
Hi,
I would like to achieve the following. The customer visiting the webpage initiating the live chat. They should be able to ask the questions and the bot (Lex) should be able to answer them...
2
answers
0
votes
393
views
asked 18 days agolg...
Want to call the GetContactAttributes API from a VXML-based IVR application that retrieves the contact attributes for the specified contact and we want to do some decisions.
How to call...
1
answers
0
votes
332
views
asked 22 days agolg...
Is it possible to prevent users from logging in if they are trying to log in from outside the office, e.g. from their home? We are looking to just allow our agents to use AWS Connect from some IP...
3
answers
0
votes
154
views
asked 24 days agolg...
Our current setup is just for the purpose of chat and SMS, so we have disabled all the telephony options, but with the current setup it keeps asking for the video permission and once the permission is...
Accepted AnswerAmazon Connect
1
answers
0
votes
115
views
asked 24 days agolg...
I am developing a real-time chat application using AWS Streaming APIs, Amazon Lex, Amazon Connect, etc. I need a functionality where if a customer does not reply within a specific time frame, their...
2
answers
0
votes
246
views
asked 25 days agolg...
Hello Forums
I have been attempting to run any command from CloudShell and cannot seem to get the Instance ID to read. Is there a syntax missing?
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[cloudshell-user@]$ aws connect...
2
answers
0
votes
213
views
asked 25 days agolg...
My toll free number not working .this number was assign to me but after 20 days of using this number its not working after one ring it start giving tone any one can help me in this so please help me I...
1
answers
0
votes
186
views
asked a month agolg...
I have embeded the amazon connect with amazon connect streams API, And i am using popup to login in amazon connect.
But when i Access my EC2 instance URL it sows me the following Error
![Enter image...
2
answers
0
votes
125
views
asked a month agolg...
We recently used the Service Cloud Voice with Amazon Connect, it is working fine. However, we wanted to implement a round-robin assignment for our agents on the Amazon Connect side as this cannot be...
2
answers
0
votes
129
views
asked a month agolg...
I would like to delete a few routing profiles that were created when the instance was stood up. However the documentation is not clear and sends you through 10 other docs that have nothing to do with...
3
answers
0
votes
171
views
asked a month agolg...