Questions tagged with Amazon Connect
Content language: English
Select up to 5 tags to filter
Sort by most recent
Browse through the questions and answers listed below or filter and sort to narrow down your results.
Hi!
I am setting up Amazon Connect test lab and have claimed a number for Australia. But the no. its not hitting the Connect. It just hangs up after one ring. Call flow looks all good. Any one had...
1
answers
0
votes
303
views
asked 15 days agolg...
HI Team,
I've embed the CCP into Salesforce using the Amazon Connect CTI Adapter package. I added my SF domain name URL and URL of the AC_LightningAdapter visualforce page in the Approved Origins,...
0
answers
0
votes
294
views
asked 16 days agolg...
Our company currently uses a phone number provided by a specific network carrier in the US. We are planning to switch our contact center operations to Amazon Connect. However, we want to retain our...
2
answers
0
votes
309
views
asked 18 days agolg...
Hello,
Is there is a way to simulate Amazon Connect locally? It would be helpful to speed up development
Thanks
2
answers
0
votes
303
views
asked 18 days agolg...
cannot see billing options, or even account settings to change the root user.
currently using connect to service cloud voice with Salesforce and lot of settings (clickable) links are basically leading...
1
answers
0
votes
404
views
asked 21 days agolg...
Hello, I would like to ask how to connect my ec2 via DCV viewer. There is no place to DCV to connect via key pair
1
answers
0
votes
343
views
asked 21 days agolg...
Through the standard CTI integration with Salesforce, our team is attempting to route voicemail as tasks to agents. Within Salesforce, we would like to access attributes associated with this task,...
1
answers
0
votes
309
views
asked 21 days agolg...
I am handling all the CTR's generated by our Connect instances in databricks. I follow the Connect documentation to get rid of duplicate records and use the most recent CTR associated with a...
1
answers
1
votes
329
views
asked 22 days agolg...
I have an Amazon Lex bot that requires a "Help" intent before it presents a Quick Reply menu. Is it possible to directly go to the Quick Reply menu?
----------------
What I've tried:
I have tried...
2
answers
0
votes
324
views
asked 23 days agolg...
I've been working on a solution that involves using Amazon Lex in Amazon Connect to get customer input and the process it and get an answer back from an agent in Amazon Bedrock.
The part where I'm...
1
answers
0
votes
473
views
asked 23 days agolg...
Hi,
I would like to achieve the following. The customer visiting the webpage initiating the live chat. They should be able to ask the questions and the bot (Lex) should be able to answer them...
2
answers
0
votes
416
views
asked 24 days agolg...
Want to call the GetContactAttributes API from a VXML-based IVR application that retrieves the contact attributes for the specified contact and we want to do some decisions.
How to call...
1
answers
0
votes
340
views
asked a month agolg...