Questions tagged with Amazon Connect
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Hello,
Is there is a way to simulate Amazon Connect locally? It would be helpful to speed up development
Thanks
2
answers
0
votes
291
views
asked 10 days agolg...
cannot see billing options, or even account settings to change the root user.
currently using connect to service cloud voice with Salesforce and lot of settings (clickable) links are basically leading...
1
answers
0
votes
388
views
asked 13 days agolg...
Hello, I would like to ask how to connect my ec2 via DCV viewer. There is no place to DCV to connect via key pair
1
answers
0
votes
337
views
asked 13 days agolg...
Through the standard CTI integration with Salesforce, our team is attempting to route voicemail as tasks to agents. Within Salesforce, we would like to access attributes associated with this task,...
0
answers
0
votes
288
views
asked 13 days agolg...
I am handling all the CTR's generated by our Connect instances in databricks. I follow the Connect documentation to get rid of duplicate records and use the most recent CTR associated with a...
1
answers
1
votes
323
views
asked 14 days agolg...
I have an Amazon Lex bot that requires a "Help" intent before it presents a Quick Reply menu. Is it possible to directly go to the Quick Reply menu?
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What I've tried:
I have tried...
2
answers
0
votes
311
views
asked 15 days agolg...
I've been working on a solution that involves using Amazon Lex in Amazon Connect to get customer input and the process it and get an answer back from an agent in Amazon Bedrock.
The part where I'm...
1
answers
0
votes
460
views
asked 16 days agolg...
Hi,
I would like to achieve the following. The customer visiting the webpage initiating the live chat. They should be able to ask the questions and the bot (Lex) should be able to answer them...
2
answers
0
votes
389
views
asked 16 days agolg...
Want to call the GetContactAttributes API from a VXML-based IVR application that retrieves the contact attributes for the specified contact and we want to do some decisions.
How to call...
1
answers
0
votes
325
views
asked 20 days agolg...
Is it possible to prevent users from logging in if they are trying to log in from outside the office, e.g. from their home? We are looking to just allow our agents to use AWS Connect from some IP...
3
answers
0
votes
151
views
asked 22 days agolg...
Our current setup is just for the purpose of chat and SMS, so we have disabled all the telephony options, but with the current setup it keeps asking for the video permission and once the permission is...
Accepted AnswerAmazon Connect
1
answers
0
votes
114
views
asked 22 days agolg...
I am developing a real-time chat application using AWS Streaming APIs, Amazon Lex, Amazon Connect, etc. I need a functionality where if a customer does not reply within a specific time frame, their...
2
answers
0
votes
245
views
asked 22 days agolg...