Questions tagged with Amazon Connect
Content language: English
Select up to 5 tags to filter
Sort by most recent
Browse through the questions and answers listed below or filter and sort to narrow down your results.
While trying to install Amazon Connect CTI adapater in Salesforce Lighthning, the installation fails with the below error.
Your request to install package "Amazon Connect - Universal Package Winter...
Accepted AnswerAmazon Connect
1
answers
0
votes
164
views
asked 4 months agolg...
I wrote a simple program in Javascript (see below) that creates a new Routing Profile in an Amazon Connect instance. It fails with "not authorized to perform: connect:* on resource: * with an...
Accepted AnswerAmazon Connect
1
answers
0
votes
117
views
asked 4 months agolg...
Hi
We have been using connect/lex etc for over a year now but have not enabled contact lens. When we do enable contact lens, are we able to retrospectively redact the data from the calls we received...
1
answers
0
votes
234
views
asked 4 months agolg...
How to contact a aws data center
1
answers
0
votes
185
views
asked 4 months agolg...
Does anyone have a working JavaScript example of successfully initializing the AmazonConnectSDK that is hosted on GitHub and used for third-party apps in Agent Workspace? All I want to do at this...
Accepted AnswerAmazon Connect
2
answers
0
votes
196
views
asked 4 months agolg...
I want to cancel my advance auto tasks in Amazon bot
0
answers
0
votes
102
views
asked 4 months agolg...
Getting below errror when i try to claim Phone number on newly created amazon connect instance.
Please try again. If you need help, contact AWS Support.
The allowed limit for claimed phone numbers has...
1
answers
0
votes
180
views
asked 4 months agolg...
Is there a way to force password change for all users in Amazon Connect? We have around 400 users; we know we can do it one by one on the /users page, but is there an API/process we can do to do it...
1
answers
0
votes
170
views
asked 5 months agolg...
We have setup a complete integration of Amazon connect and salesforce using AC CTI adaptor in Salesforce.
We have enabled chat contacts, and the chats are coming through.
Upon accepting the chat, we...
0
answers
1
votes
390
views
asked 5 months agolg...
Hi,
I am facing an issue where I created a new AWS account for a customer and we added the Amazon Connect service, however after building almost everything and claiming a new phone number I couldn't...
Accepted AnswerAmazon Connect
2
answers
0
votes
281
views
asked 5 months agolg...
Hi, Do metrics concerning how long it takes agents to pickup incoming Connect calls include the time it takes to play agent/customer whisper prompts?
e.g.
for the SL X metric:
> A contact is...
1
answers
0
votes
144
views
asked 5 months agolg...
I've integrated AWS connect stream with my ReactJs website and works well. I just need to add my site URL in Approved domains list and connect stream works find. what I want to achieve is I want to...
0
answers
0
votes
116
views
asked 5 months agolg...