Questions tagged with Amazon Connect
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Wondering how I can share data between my Amazon Connect flow instance and a third-party application, so that I can dynamically pull data from the customer profile/system endpoint and send it to the...
1
answers
0
votes
67
views
asked 7 days agolg...
Hi all, amazon connect places call recording in an s3 bucket with a filename in format *contactId_timestamp.wav*. How can we programmatically obtain the filename of the recording for a given call? I...
2
answers
0
votes
191
views
asked 7 days agolg...
I need a way to notified all agents when a new call in the queue so that the agent quick transfer the current contact back to the queue and take the new call if it has priority
2
answers
0
votes
75
views
asked 7 days agolg...
Hi,
I've been trying to make a call from Amazon connect CCP directly to a number in PH (+63) but it does not connecting.
This was working before, and I already made a request to allow calls to PH,...
1
answers
0
votes
59
views
asked 7 days agolg...
We are using Amazon connect and we have a flow with 4 options for customers to select when they ring us. When a customer selects 1 or 2 or 3 or 4, phones are not able to take these inputs. We have not...
0
answers
0
votes
108
views
asked 8 days agolg...
Phone number has been disassociated with any queues. When tryin to release it, has following notification:
We couldn't release the phone numbers. This phone number cannot be released because it’s...
1
answers
0
votes
107
views
asked 8 days agolg...
Hello, I'm using Amazon Connect to receive inbound calls.
Now, I'd like to transfer a call to an external number and record the call....
2
answers
0
votes
123
views
asked 8 days agolg...
Hello,
I'm working on a project where we need to intercept Amazon Connect messages in real-time and resend them for further processing.
Could you provide guidance on setting up a system within AWS...
1
answers
0
votes
103
views
asked 9 days agolg...
I need to use the Amazon q to generate automatic response in the chat where I should not use the pre defined response, For example like how Amazon q helping as agent assist in amazon connect by...
1
answers
0
votes
369
views
asked 9 days agolg...
Amazon Connect - IaClg...
Hi,
I am not experienced in this topic, but would like to explore.
I did use the CloudFormation "IaC Generator" to generate the template in JSON for my Amazon Connect instance. From the template, I...
5
answers
0
votes
163
views
asked 10 days agolg...
What will happen to the SMS service if DID/TFN (with voice and SMS) is ported to Amazon Connect?lg...
We want to port our TFN and DID phone numbers to Amazon Connect, but it has both voice and SMS services. We can't lose any of our numbers. Not sure what will happen to its SMS capabilities that we are...
1
answers
0
votes
131
views
asked 11 days agolg...
We have been using AWS Connect for our HVOC using Predictive Dialer. We have our segments and journey created in PinPoint. This is for our voice channel. We noticed the EXPIRED calls started last...
2
answers
0
votes
259
views
asked 13 days agolg...