Questions tagged with Amazon Connect
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I'am using Postman to make API requests to Amazon Connect.
I'm blocked because I cannot perform some API actions when my user have full Amazon Connect access without "deny" in the policiy.
For...
1
answers
0
votes
176
views
asked 6 months agolg...
I want to authenticate the users from external IDP using OIDC flow in native mobile application to access the Amazon connect chat.
1
answers
0
votes
407
views
asked 6 months agolg...
In a multi skilled, multi customer environment. We have a scenario when an agent needs to make an outbound but this call could be to 1 of 3 customer types. For each type the outbound CLI needs to be...
1
answers
0
votes
134
views
asked 6 months agolg...
Hi Team,
I know Amazon Connect is not a PBX Solution but is there any smarts in transferring the call directly to a mobile number from the IVR and as well keeping the recording and transcript in...
1
answers
0
votes
163
views
asked 6 months agolg...
Is there any way to assign the value of a tag dynamically in security profile of Amazon connect.lg...
I am configuring a security profile in Amazon Connect and am encountering a challenge with routing profiles and user tags. Both use the same key ("language") but with different values, such as...
2
answers
0
votes
170
views
asked 6 months agolg...
Seeking Assistance: WordPress Site Unreachable on AWS Lightsail - 'This Site Can't Be Reached' Errorlg...
Hello,
I'm encountering an issue while moving my WordPress site to AWS Lightsail. After testing it via the public IP, I'm receiving an error 'this site can't be reached.' I've checked the Lightsail...
3
answers
0
votes
209
views
asked 6 months agolg...
We have an inbound queue and offer a callback option inside of it, which then puts customers on the callback queue if chosen. However, we are seeing that customers are being called at very early times...
2
answers
0
votes
240
views
asked 6 months agolg...
What should be done if an agent in Amazon Connect wants the flexibility to change his/her routing profiles in the Contact Control Panel (CCP) but should be restricted to only a subset of all...
Accepted AnswerAmazon Connect
1
answers
0
votes
192
views
asked 6 months agolg...
Amazon Connect Querylg...
Hi there, I have been researching the cheapest way to manage overtime at my company and have come across Amazon Connect, which I am aware is a phone system however the overtime management in the...
1
answers
0
votes
104
views
asked 6 months agolg...
Internal transfer calls by agents are being answer before calls that have actually been in queue. How do I deprioritize agent to agent call? and make sure the longest in queue is being answer...
1
answers
0
votes
185
views
asked 7 months agolg...
When we have more content in a specific search result in Amazon connect wisdom, edge of the scroll bar is getting hided and because of this we are not able to see all the content of a search...
0
answers
0
votes
41
views
asked 7 months agolg...
We can make use of the Amazon Connect CTI adapter with the Salesforce. So calls can be answered by the Connect & the ticket creation and details will be pulled from the Salesforce.
I understand if a...
1
answers
0
votes
555
views
asked 7 months agolg...