Questions tagged with Amazon Connect
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I have a scenario:
I want a build a bot that requires the customer to enter an 6 digit Registration number. while then a 4 digit pin. the 6 digit registration prompt is inside Amazon Connect....
1
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765
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asked 2 months agolg...
We have setup Salesforce integration with AWS connect and in the guidelines it asks to include the setup of kinesis. But why do we need Kinesis?
Someone please advise.
Thanks Mario
2
answers
0
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134
views
asked 2 months agolg...
I'm working on integrating Amazon Connect into our contact center solution, and I need to implement functionality for transferring contacts from one queue to another programmatically. I've been...
Accepted AnswerAmazon Connect
2
answers
1
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226
views
asked 2 months agolg...
I have created an AWS Lex chatbot. In the intent, I created a built-in slot with a prompt. When the slot doesn't get the expected value it asks for the input again and again. I want to limit the slot...
1
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0
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183
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asked 2 months agolg...
I have embedded the amazon connect streams and built an Custom CCP controls over it. I want to show the call timers on my custom CCP. I have searched and read the documentation of amazon connect...
Accepted AnswerAmazon Connect
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0
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129
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asked 2 months agolg...
I have set up an AWS Connect instance in AU (ap-southeast-2).
I want to have phone numbers in Canada.
According to the document, the inbound number supported is...
Accepted AnswerAmazon Connect
1
answers
0
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124
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asked 2 months agolg...
I'm looking to automate reports by creating a custom dashboard on our web app. For this, I'm testing with the `GetMetricDataV2` API. Every metric data I receive coincides with the data I see on the...
Accepted AnswerAmazon Connect
3
answers
0
votes
217
views
asked 2 months agolg...
Need to schedule the extraction of the report daily for the incoming call details including the customer phone number and the agent attended to the call similar to the details that are presented in...
2
answers
0
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279
views
asked 2 months agolg...
I am using the startOutboundVoiceContact API in AWS Connect, to make outbound calls to customers to notify them about some information regarding their service. The "message" that the customer hears,...
1
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157
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asked 2 months agolg...
I was Trying to get "agent non-response" details of an agent and i found that in Amazon connect >> historical metrics >> Agents. when i add a filter "Contacts abandoned", it is not showing the data. I...
3
answers
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268
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asked 2 months agolg...
Hi Team,
Does anyone know where I can do a workshop for Amazon Connect Step-by-step guide.
Please share the link here.
Thanks
1
answers
0
votes
225
views
asked 3 months agolg...
I am trying to follow this instruction to import my AWS Pinpoint SMS number to Amazon Connect: https://docs.aws.amazon.com/connect/latest/adminguide/setup-sms-messaging.html
However, I am stuck at...
2
answers
0
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204
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asked 3 months agolg...