Questions tagged with Amazon Connect
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Hi,
When customer calls while all the agents are busy, they are put to a callback queue. But when agent is back to available, they unable to callback to the customer in callback queue. What all...
1
answers
0
votes
40
views
asked 5 hours agolg...
Hi all, is it possible to consume a Kinesis Video Stream in real time over Websocket? Not looking to do two way communication, just need one way sending of realtime amazon connect call streams over...
1
answers
0
votes
57
views
asked 9 hours agolg...
We are using a Get Customer Input element with DTMF asking for a selection of either option 1, 2, 3 or 4.
On testing, I provide the input (and of the 4 inputs) and in all scenarios the call is...
0
answers
0
votes
35
views
asked 18 hours agolg...
We were using the Default Outbound Flow in our Queue, however we were unhappy with the outbound whisper 'This call is not being recorded', so we have removed the prompt, however the whisper is still...
1
answers
0
votes
26
views
asked 18 hours agolg...
Hello,
I'm using Cloud Formation for creating AWS connect instance. For this, I need to access default resources ARN in the template.
For example - While creating a user in the connect instance, we...
1
answers
0
votes
88
views
asked 4 days agolg...
Wondering how I can share data between my Amazon Connect flow instance and a third-party application, so that I can dynamically pull data from the customer profile/system endpoint and send it to the...
1
answers
0
votes
46
views
asked 4 days agolg...
Hi all, amazon connect places call recording in an s3 bucket with a filename in format *contactId_timestamp.wav*. How can we programmatically obtain the filename of the recording for a given call? I...
2
answers
0
votes
128
views
asked 4 days agolg...
I need a way to notified all agents when a new call in the queue so that the agent quick transfer the current contact back to the queue and take the new call if it has priority
2
answers
0
votes
55
views
asked 4 days agolg...
Hi,
I've been trying to make a call from Amazon connect CCP directly to a number in PH (+63) but it does not connecting.
This was working before, and I already made a request to allow calls to PH,...
0
answers
0
votes
47
views
asked 5 days agolg...
We are using Amazon connect and we have a flow with 4 options for customers to select when they ring us. When a customer selects 1 or 2 or 3 or 4, phones are not able to take these inputs. We have not...
0
answers
0
votes
101
views
asked 5 days agolg...
Phone number has been disassociated with any queues. When tryin to release it, has following notification:
We couldn't release the phone numbers. This phone number cannot be released because it’s...
1
answers
0
votes
102
views
asked 5 days agolg...
Hello, I'm using Amazon Connect to receive inbound calls.
Now, I'd like to transfer a call to an external number and record the call....
2
answers
0
votes
122
views
asked 6 days agolg...