Questions tagged with Amazon Connect
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I'm trying to move one of the lines in the Visual Editor to point to a new intent. However, I can't get it to connect. Do I have the ability to grab one of the lines and make it go somewhere else?
1
answers
0
votes
141
views
asked 2 months agolg...
Hi,
I have a working solution using another Omni platform. I am trying to implement the same solution using AWS Connect, but so far I have not found a way and looking for some help
Requirement:
1....
2
answers
0
votes
112
views
asked 2 months agolg...
I am unable to claim a phone number. I keep encountering a limit error, even though I haven't created or claimed any phone numbers yet. Could someone please assist me?
Please check this video:...
Accepted AnswerAmazon Connect
3
answers
0
votes
155
views
asked 2 months agolg...
Hi Team,
1. I have created a demo lexbot which have two intents, the default fallback intent and one other "Test" intent. the Test intent have around 6 slots. in this intent I have added some...
1
answers
0
votes
177
views
asked 2 months agolg...
Hello,
I've seen aws articles on certifications. I know that cloud practitioner is fundamental cert. But i couldn't get a conclusion on certification path regarding amazon contact center. what all are...
2
answers
0
votes
136
views
asked 2 months agolg...
Hello,
I've created successful multiple instances in EC2 with correct network parameters (ports 22, 80 and 443 open), but unfortunately I still cannot connect or ping to the VMs, even if I have...
2
answers
0
votes
179
views
asked 2 months agolg...
when a customer calls business A case will be created. But it is not creating recently.
1
answers
0
votes
106
views
asked 2 months agolg...
Hi
I am facing continuous issue with Amazon Connect Login URL, even after changing browser as well deleting cookies from the browser. Infact, currently I am forced to use![Enter image description...
4
answers
0
votes
251
views
asked 2 months agolg...
Hi,
I have existing phone numbers in service for Zendesk Talk, what is the best way to reuse these numbers in AWS Connect with minimal downtime?
Thanks.
2
answers
0
votes
118
views
asked 2 months agolg...
I was trying to finish the workshop Amazon Connect forecasting, capacity planning, and scheduling workshop. While doing the workshop I have encounter this problem with Published Schedule calendar. ...
Accepted AnswerAmazon Connect
2
answers
0
votes
129
views
asked 2 months agolg...
Hi, i have done all the settings correctly and my SSh connection is also done, and at the end, its showing me this message:
Failed to connect to your instance
Error establishing SSH connection to...
1
answers
0
votes
443
views
asked 2 months agolg...
I have a scenario:
I want a build a bot that requires the customer to enter an 6 digit Registration number. while then a 4 digit pin. the 6 digit registration prompt is inside Amazon Connect....
1
answers
0
votes
776
views
asked 2 months agolg...