Unanswered Questions tagged with Amazon Connect
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Have you ever seen an instance where the customer has connected via chat (streams API) and they are chatting then the agent thinks they have left as they have not responded to the messages they have...
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97
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asked 3 months agolg...
Hi team,
I'm using a lambda function to create an agent view in Amazon Connect. The JSON code I have works fine, however, the variables are not populating when I'm using the Lambda response. For...
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154
views
asked 3 months agolg...
Hello,
I am trying to remove the need for a Lambda to run on every call that is pulling a list from DynamoDB and converting it into a JSON structure to populate a dropdown in a view. I have created a...
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89
views
asked 4 months agolg...
Hello - I'm looking for some feedback on how to implement monitor/barge into a supervisor escalation task. The task I created for negative sentiment works fine but the agent workspace only has a link...
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65
views
asked 4 months agolg...
I want to cancel my advance auto tasks in Amazon bot
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102
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asked 4 months agolg...
We have setup a complete integration of Amazon connect and salesforce using AC CTI adaptor in Salesforce.
We have enabled chat contacts, and the chats are coming through.
Upon accepting the chat, we...
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1
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384
views
asked 4 months agolg...
I've integrated AWS connect stream with my ReactJs website and works well. I just need to add my site URL in Approved domains list and connect stream works find. what I want to achieve is I want to...
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109
views
asked 4 months agolg...
Hello, i am trying a free version of the amazon vps
For the first 2 days it worked, even if quite slow, now it's 2 days that i am trying to connect with my remote connection but it's not possible, it...
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72
views
asked 4 months agolg...
Hi,
I am trying to schedule a team where agents work one week on an earlies shift pattern, a 2nd week on a lates pattern. So effectively the shift pattern rotates once every 14 days. How do I do...
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95
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asked 5 months agolg...
Hi Team,
Does key highlights works in Amazon Connect contact search for chats?
I have been testing it out. I see for voice calls the key high lights are coming as Issue, Outcome, but it is not...
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142
views
asked 5 months agolg...
I'm trying to use the GetMetricDataV2Command to retrieve Abandoned Contacts over the past 7 days with an interval of per Day. Here is my code:
const input = {
EndTime: new Date(),
Filters:...
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46
views
asked 6 months agolg...
When we have more content in a specific search result in Amazon connect wisdom, edge of the scroll bar is getting hided and because of this we are not able to see all the content of a search...
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38
views
asked 6 months agolg...