Questions tagged with Amazon Connect
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So, voice ID for an outbound agent call. I can't get this working and always get "Validation Exception. Call Is Not Connected." in CloudWatch. I have voice ID configured on the outbound whisper flow...
Accepted AnswerAmazon Connect
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276
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asked 15 days agolg...
Hi!
I am setting up Amazon Connect test lab and have claimed a number for Australia. But the no. its not hitting the Connect. It just hangs up after one ring. Call flow looks all good. Any one had...
1
answers
0
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303
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asked 15 days agolg...
HI Team,
I've embed the CCP into Salesforce using the Amazon Connect CTI Adapter package. I added my SF domain name URL and URL of the AC_LightningAdapter visualforce page in the Approved Origins,...
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294
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asked 16 days agolg...
Our company currently uses a phone number provided by a specific network carrier in the US. We are planning to switch our contact center operations to Amazon Connect. However, we want to retain our...
2
answers
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309
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asked 18 days agolg...
Hello,
Is there is a way to simulate Amazon Connect locally? It would be helpful to speed up development
Thanks
2
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304
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asked 18 days agolg...
cannot see billing options, or even account settings to change the root user.
currently using connect to service cloud voice with Salesforce and lot of settings (clickable) links are basically leading...
1
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405
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asked 22 days agolg...
Hello, I would like to ask how to connect my ec2 via DCV viewer. There is no place to DCV to connect via key pair
1
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344
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asked 22 days agolg...
Through the standard CTI integration with Salesforce, our team is attempting to route voicemail as tasks to agents. Within Salesforce, we would like to access attributes associated with this task,...
1
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309
views
asked 22 days agolg...
I am handling all the CTR's generated by our Connect instances in databricks. I follow the Connect documentation to get rid of duplicate records and use the most recent CTR associated with a...
1
answers
1
votes
330
views
asked 23 days agolg...
I have an Amazon Lex bot that requires a "Help" intent before it presents a Quick Reply menu. Is it possible to directly go to the Quick Reply menu?
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What I've tried:
I have tried...
2
answers
0
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324
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asked 23 days agolg...
I've been working on a solution that involves using Amazon Lex in Amazon Connect to get customer input and the process it and get an answer back from an agent in Amazon Bedrock.
The part where I'm...
1
answers
0
votes
473
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asked 24 days agolg...
Hi,
I would like to achieve the following. The customer visiting the webpage initiating the live chat. They should be able to ask the questions and the bot (Lex) should be able to answer them...
2
answers
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416
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asked 24 days agolg...