Questions tagged with Amazon Connect
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In amazon connect, we use connect API (start_outbound_voice_contact) to make a outbound call. And I just set some attribute as dynamic content for prompt. So that we don't need a agent to answer the...
1
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0
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156
views
asked 3 months agolg...
For Amazon connect instance, what is default quota for concurrent voice calls at a time per instance, and what is maximum limit which can be increased
3
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168
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asked 3 months agolg...
Hi,
I am trying to build a use case of car insurance bot, where it required lots buttons and validations, currently I am using the Interactive response card format which supports in connect flow and...
1
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0
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201
views
asked 3 months agolg...
Amcon split pricinglg...
We have different queues/numbers tied to our amcon profile. What's the best way to split charges? Currently we have activated cost allocation tags tied to security profiles. But wondering if there is...
2
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0
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175
views
asked 3 months agolg...
In my use case I need to use more than 6 options in the list picker, but as per...
1
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289
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asked 3 months agolg...
Hi,
Does AWS Connection will have Noise Suppression as same as Microsoft Teams to helps customers have a smooth conversations with agents, even if the agents will be surrounded with noise due to...
3
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0
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302
views
asked 3 months agolg...
I know it's possible to create case templates to control what fields are shown on the case home screen vs in the more information tab, but is a similar feature available for customer profiles?
There...
1
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0
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208
views
asked 3 months agolg...
Hello everyone,
I'm currently exploring the integration between Amazon Connect and Salesforce, particularly focusing on automating the creation of new cases in Salesforce for incoming chats. I've...
1
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0
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181
views
asked 3 months agolg...
How do I set it up? Where I need to go?
1
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0
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122
views
asked 3 months agolg...
Hi,
I have embeddedthe Streams API in an angular project. I have made a custom UI for messaging using amazon connect and amazon chat-js. It works perfectly good untill i refresh the browser. When i...
1
answers
0
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150
views
asked 4 months agolg...
Tried through cloud trail and cloud watch but getting only the logs from instance that created in the amazon Q service itself but not with Q which Integrated in amazon connect
1
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0
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315
views
asked 4 months agolg...
I have embeded the amazon connect streams in my angular project. i have implemented the logout functionality. e.g.
```
this.getAgent((agent: any) => {
const { agentStateARN, type, name } =...
2
answers
0
votes
246
views
asked 4 months agolg...