Questions tagged with Amazon Connect
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I am looking for some explanation / clarification on how calls get categorised as abandoned on Connect.
We occasionally seem to have situations where there are agents available, but a call gets logged...
2
answers
0
votes
25
views
asked 13 hours agolg...
Not able to Import Pooled Amazon Pinpoint SMS Two-way Texting number into Amazon Connect Instancelg...
Amazon Pinpoint SMS said you must make sure all Two Way SMS numbers are imported into your Amazon Connect instance in order to route SMS Text from Customers to your Amazon Connect instance. I was...
1
answers
0
votes
36
views
asked a day agolg...
How can I validate who is using Q for agent in my Amazon Connect instance for billing purposes?lg...
Hi,
I would need to validate witch agent is consuming Q for Amazon Connect.
I can only see total amount in my billing statement.
Thank you
2
answers
0
votes
47
views
asked 4 days agolg...
HI,
I'm having issue using Q in CCP for agent.
I'm in Central region. I'm stepup in French-Ca.
Some of the interaction with Q in CCP are in French, other are in English![Enter image description...
0
answers
0
votes
31
views
asked 4 days agolg...
After Enabling Long Code and adding Phone number to Phone pool, I an trying to enable Two way Messages.
After Selecting Amazon connect and giving the IAM role (configured as given in Document), I am...
1
answers
0
votes
119
views
asked 4 days agolg...
Team, is Amazon Connect Service in India is DoT complaint? We have potential requirement and want to board on AMAZON Connect.
1
answers
0
votes
51
views
asked 5 days agolg...
Currently, agents log into Salesforce to gain access to the Amazon Connect CCP. We are streaming Amazon Connect Contact Trace Records (CTR) through AWS Kinesis Data Stream to Salesforce for some...
2
answers
0
votes
138
views
asked 5 days agolg...
I have a use case to make automated outbound calls to customers in amazon connect contact center and play a prompt to the customers about their appointment scheduled date. I am able to call the amazon...
1
answers
0
votes
92
views
asked 5 days agolg...
Hello!
I have instances in two different regions.
Is there a way, i can create the resource on one region & sync on other. Or if i delete the config on one region it can delete on other. There is an...
1
answers
0
votes
98
views
asked 5 days agolg...
Hi,
When customer calls while all the agents are busy, they are put to a callback queue. But when agent is back to available, they unable to callback to the customer in callback queue. What all...
1
answers
0
votes
95
views
asked 6 days agolg...
Hi all, is it possible to consume a Kinesis Video Stream in real time over Websocket? Not looking to do two way communication, just need one way sending of realtime amazon connect call streams over...
1
answers
0
votes
339
views
asked 6 days agolg...
We are using a Get Customer Input element with DTMF asking for a selection of either option 1, 2, 3 or 4.
On testing, I provide the input (and of the 4 inputs) and in all scenarios the call is...
0
answers
0
votes
84
views
asked 7 days agolg...