Questions tagged with Amazon Connect
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Hi Team,
1. I have created a demo lexbot which have two intents, the default fallback intent and one other "Test" intent. the Test intent have around 6 slots. in this intent I have added some...
1
answers
0
votes
176
views
asked 2 months agolg...
Hello,
I've seen aws articles on certifications. I know that cloud practitioner is fundamental cert. But i couldn't get a conclusion on certification path regarding amazon contact center. what all are...
2
answers
0
votes
136
views
asked 2 months agolg...
Hello,
I've created successful multiple instances in EC2 with correct network parameters (ports 22, 80 and 443 open), but unfortunately I still cannot connect or ping to the VMs, even if I have...
2
answers
0
votes
179
views
asked 2 months agolg...
when a customer calls business A case will be created. But it is not creating recently.
1
answers
0
votes
106
views
asked 2 months agolg...
Hi
I am facing continuous issue with Amazon Connect Login URL, even after changing browser as well deleting cookies from the browser. Infact, currently I am forced to use![Enter image description...
4
answers
0
votes
251
views
asked 2 months agolg...
Hi,
I have existing phone numbers in service for Zendesk Talk, what is the best way to reuse these numbers in AWS Connect with minimal downtime?
Thanks.
2
answers
0
votes
117
views
asked 2 months agolg...
I was trying to finish the workshop Amazon Connect forecasting, capacity planning, and scheduling workshop. While doing the workshop I have encounter this problem with Published Schedule calendar. ...
Accepted AnswerAmazon Connect
2
answers
0
votes
129
views
asked 2 months agolg...
Hi, i have done all the settings correctly and my SSh connection is also done, and at the end, its showing me this message:
Failed to connect to your instance
Error establishing SSH connection to...
1
answers
0
votes
437
views
asked 2 months agolg...
I have a scenario:
I want a build a bot that requires the customer to enter an 6 digit Registration number. while then a 4 digit pin. the 6 digit registration prompt is inside Amazon Connect....
1
answers
0
votes
775
views
asked 2 months agolg...
We have setup Salesforce integration with AWS connect and in the guidelines it asks to include the setup of kinesis. But why do we need Kinesis?
Someone please advise.
Thanks Mario
2
answers
0
votes
145
views
asked 2 months agolg...
I'm working on integrating Amazon Connect into our contact center solution, and I need to implement functionality for transferring contacts from one queue to another programmatically. I've been...
Accepted AnswerAmazon Connect
2
answers
1
votes
233
views
asked 2 months agolg...
I have created an AWS Lex chatbot. In the intent, I created a built-in slot with a prompt. When the slot doesn't get the expected value it asks for the input again and again. I want to limit the slot...
1
answers
0
votes
190
views
asked 3 months agolg...